At CaixaBank, we manage our business, products, and services with the utmost respect to the environment and people. We provide regular support to sustainable initiatives and projects through products such as:

Eco-financing for agriculture 
Loans for social enterprises 
Socially responsible funds 

At CaixaBank, we adhere to the Code of good practices of the Spanish government for the viable restructuring of debts secured with mortgage collateral on the primary home, which seeks to protect low-income customers with a mortgage.

Meanwhile, the mediation agreement with the government of Catalonia has been in place since 2012 to help prevent evictions.

Code of good practices 

At CaixaBank, we pursue ongoing innovation, investing in research, development and
innovation (R&D&I) and getting employees involved in improving operational processes and designing products.

We have an Innovation and digital transformation area that fosters digitalisation, with a customer-oriented approach across all areas of the bank.

Numerous international recognitions make us a benchmark for innovation around the
world.

For CaixaBank, quality of service means satisfying people's needs and expectations, a goal that is aligned with the mission and values of our organisation, and allows us to deliver efficient and sustainable results.

One of the channels we use to deliver on our service excellence goals is to ask customers to complete feedback surveys. We also offer people a variety of mechanisms so they can voice their expectations to us and, more importantly, and we can respond to them.

Knowing and weighing the opinions of customers

We conduct 25,000 surveys a month to gauge the feedback of customers when it comes to CaixaBank products and services and any other topics we deem to be relevant.