Print pageAt CaixaBank, we want to Listen Talk Do in order to promote the advancement of every person, group and territory in which we operate. We nurture long-term relationships that are fair and based on the benefit of all parties.
Communication and dialogue
Information and communication
We communicate in an approachable, real, transparent, and accurate manner, through different means and with all those with whom we interact:
- Customers and social agents, with periodicals published in different formats and channels
Publication on socio-economic impact and contribution to SDGs
- Investors and analysts, with specific publications, responses to enquiries and roadshows
Economic-financial information
- Employees, with dissemination and awareness campaigns through the intranet and other internal service channels
- Suppliers, via a specific web portal and via the people who manage projects
Dialogue
At CaixaBank we engage in constant dialogue, with a view to actively identify the expectations of customers, analysts, investors, and employees.
To this end, we promote and participate in several partnerships and associations, both nationally and internationally, linked to promoting corporate responsibility.
Communication channels and dialogue with our stakeholders
We relate with our customers, via specific publications, platforms and service channels for the various groups.
- Branch network and managers
- Customer services
- Mortgage customer services
- Service quality surveys
- Conferences for business customers
- CaixaBankNow wall
- Blog , Twitter , Facebook and other social networks
- Newsletters and periodical publications
- Premier publications
- Social value project report
- General Shareholders' Meeting
- Shareholder services office
- Shareholder services
- Shareholder information service
- Annual opinion surveys
- Shareholder Advisory Committee
- Corporate events throughout Spain
- Emails and text messages with corporate information
- Institutional roadshows and presentations
- Investor relations department
- Investor day
- Meetings with financial and sustainability analysts
- Conferences and seminars
- Monthly shareholder newsletter
- Annual, interim and monthly reports
- Specific section for shareholders on the corporate website
- Aula financial training programme for shareholders
- Contacts with rating agencies
- Mixed committees with employee representatives
- Dialogue with union representatives
- Confidential ethics code enquiry and whistle-blowing channel
- Biannual opinion surveys and other follow-up surveys
- Valora participatory space to improve efficiency
- Innova online platform
- Conecta network for knowledge exchange
- Employee call centre
- Internal CanalCaixa magazine
- "People" space on the intranet
- Managerial channel for strategic information
- Virtaula e-learning web portal
- Internal Trainers' Community
- On-site training sessions
- CaixaBank Experience, the integration programme for new employees
- Training Centre - Collective Intelligence
- “la Caixa” Foundation
- Entrepreneur XXI awards
- CaixaBank research
- LIFE, financial culture
- Press room
- Relationship with the media via the External communication division and the heads of regional offices.
- Participation in fora, conferences, or workshops
- Meetings with regulators
- Participation in sectorial initiatives
- Meetings with NGOs and charitable organisations
- Meetings with companies representing consumer associations
- Contact with specialist bodies and institutions
- Cooperation with social agents
- CaixaBank chair in Corporate Social Responsibility at IESE
- Collaboration with organisations linked to the field of CSR in order to promote responsible initiatives and best practices (Global compact, Conference board, Forética, Corporate excellence, SERES Foundation, RE100, AgroBank chair, etc.)
- Programme to make the company known among a number of official institutions (members of parliament, diplomats, the General Council of the Judiciary, etc.)
- CaixaBank Volunteering
- Group suppliers’ portal
- Administrators