Everything is possible if you have someone close by

We have more than 1,608 specialist advisors providing a customized service to our senior customers.

We have a catalogue of products and services adapted to this group and we offer exclusive financial offers: Senior Protection, MyBox Salud, etc.

We provide non-financial advantages and leisure, health and cultural experience.

We are support the elderly to access new technologies and help them in the new relationship models.

We have financial inclusion protocols and extensive opening hours for our cashiers.

We promote different specialised events for the group.

We provide more than 5,200 face-to-face training sessions.

We have more than 11,000 user-friendly ATMs. We also offer individual support when using our ATMs.

We offer a custom service through a dedicated telephone number (900 365 065) and WhatsApp.

We have expanded the mobile service in 783 towns, and we do not leave towns where most of the population is over 65 years old.

We are Europe's leading microfinance bank, with over €1.3 billion in credit granted to over 148,000 holders in 2023.

We reach all corners of the country through a network of upwards of 3,600 branches.

We focus on measuring the social impact, with indicators to mobilise the effects generated.

We contribute to job creation and social development with the support of entrepreneurs.

We build a collaboration network with public-private entities across the country to strengthen the business fabric by supporting entrepreneurs with more limited resources.

With the European Investment Fund, through European Commission guarantee programs, and with the EIB and EIF through funding.

We foster the financial inclusion of groups who, without these microloans, would find it difficult to access the financial system.

We contribute to the Group's including in ESG criteria, focusing on the S for social.

We encourage personal and family development, meeting the financial needs of people on moderate incomes.

We work on projects with emotional stories and projects behind them that can be explained in the first person.

We have a network of 1,150 specialist branches and more than 3,000 advisors, offering the service that the agricultural and rural sectors require.

We have the biggest network of branches in rural areas: we are present in more than 2,200 towns and cities, with 40% of branches in towns with under 10,000 inhabitants, and in 483, we are the only bank.

In 2023, AgroBank has financed the agri-food sector with close to €28.5 billion through financing adapted to suit each customer.

We have the best range of specific products and solutions adapted to suit each region.

We have 18 mobile branches that travel to 783 towns and villages without bank branches.

In order to support entrepreneurship and foster financial inclusion, we promote microloans through MicroBank.

We bring solutions for the digitalisation of the agri-food sector and provide access to innovation.

We boost the role of rural women in the agri-food sector and drive initiatives to bridge gender gaps in the rural world.

We work alongside Dualiza to promote specialisation through dual training.

We are backing young people as the driving force behind the transformation of the sector and the rural world.

We are the only bank delivering a VET dual training system, with 1,747 teachers, 944 educational centres and 6,905 students registered in 2023.

We engaged with more than 1,000 companies in 2023 with a view to promoting the potential and scope of VET.

We are promoting VET to increase visibility of the quality learning opportunities available, and to improve the public's perception of vocational training.

We are responding to the demand from teachers to provide them with high quality vocational skills that adapt to labour market trends.

We hold seminars, forums, and congresses, where VET providers meet to discuss their ideas.

We produce our own research on the current situation of VET, aimed at promoting appropriate actions.

We promote VET as a key tool to providing learners with essential skills, thus enhancing their employability.

We encourage entrepreneurship and innovation in VET with the aim of establishing centres of vocational excellence.

We support VET projects that respond to the requirements of local and regional economies, delivering training that adapts to labour market needs.

We promote vocational training activities through collaboration with the Public Administration and private entities.

We promote caring citizen engagement in social causes, created in partnership with social entities throughout the country, through our 17,000 volunteers.

Our efforts have positively impacted more than 370,000 people in 2023. We focus on transformational actions with a high social and environmental impact that are positive and scalable.

We support ideas for change that help to improve people's lives and to promote the development of underserved communities at the local level.

Our volunteering programme is open to all of society. Anyone eager to change the world can be part of the CaixaBank Volunteering programme.

We foster training programmes have been designed to help overcome limitations in key environments or moments in people's lives.

We are committed to different methods of accompaniment to prevent unwanted loneliness, moral support or stimulating the working lives of people at risk of exclusion or vulnerable groups.

We promote environmental activism to help conserve the forests, clean the beaches and protect biodiversity.

We are involved in local social initiatives that help to build connections with those around us.

We respond quickly to unexpected situations that require immediate action, as they affect a significant number of people.

We encourage corporate volunteering with initiatives such as #MesSocial and #ProyectodeTodos.