Ethics and integrity policies

We promote an ethical and transparent culture among all our professionals.

The integrity of our professionals and actions based on the highest ethics and transparency standards with our shareholders, customers, investors and society as a whole, govern the way we relate to each other and to the environment in which we operate.

Respect for Human Rights, which is an integral part of the Group's corporate values, underlines our way of acting. We also have our own Code of Business Conduct and Ethics to regulate our behavioural model in all our activities and operations.

Principles of conduct

Legal compliance

Respect

Integrity

Transparency

Excellence and professionalism

Confidentiality

Social responsibility

These are our main responsible policies and principles on social and environmental matters:

	Code of Business Conduct and Ethics Values and ethical principles that inspire our activities.
	Principles of the Corporate Policy on Sustainability/Corporate Social Responsibility Strategy and basic principles governing CSR activities.
	Principles of Human Rights at CaixaBank This establishes our commitment with the highest standards in terms of human rights. Summary of the due diligence process and human rights assessment
	General Principles of Corporate Anti-Corruption Policy We undertake to work against corruption in all its forms.
	Operating principles of the Corporate Policy for managing sustainability/ESG risks Operating principles that establish the governance and management of sustainability risks, regulating the relationship with companies and financing of operations, especially in the most exposed sectors, such as energy, mining, infrastructures, agriculture and defense.
	Tax Risk Control and Management Policy This policy establishes our commitment to all tax responsibility principles.
	Occupational Health and Safety policy This policy allows us to strengthen initiatives and activities that favour labour well-being and the best working conditions.
	Principles of Environmental and Energy Management CaixaBank's commitment to the environment and energy efficiency in terms of the direct impact associated with its internal management.
	Action principles regarding the privacy and rights of CaixaBank customers At CaixaBank, we are guided by a total respect for the fundamental right to personal data protection, keeping the information provided to us confidential.
	Principles of Procurement Framework of collaboration with our providers, which seeks to form stable commercial ties in coherence with our values. Supplier Code of Conduct This contains the fundamental values and principles that CaixaBank suppliers must respect.