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[null,null,2023,2022,2021,"Ley 11/2018, de información no financiera y diversidad","GRI \n(Global Reporting Initiative)","SASB\n(Sustainability Accounting Standard Board)","ODS\n (Objetivos de Desarrollo Sostenible)"]
["Materialidad"]
["Temas materiales (relevancia alta y media)","Uds.",22,20,26,"ü","2-29; 3-1; 3-2 "]
["Consultas efectivas realizadas","Uds.",2624,3289,2959,null,"2-29; 3-1; 3-2 "]
["Clientes","Uds.",1004,717,800,null,"2-29; 3-1; 3-2 "]
["Empleados","Uds.",550,1165,1314,null,"2-29; 3-1; 3-2 "]
["No clientes","Uds.",504,"n.d.","n.d.",null,"2-29; 3-1; 3-2 "]
["Accionistas minoristas","Uds.",341,1197,800,null,"2-29; 3-1; 3-2 "]
["Proveedores","Uds.",138,157,"n.d.",null,"2-29; 3-1; 3-2 "]
["Directivos del Grupo","Uds.",35,38,"n.d.",null,"2-29; 3-1; 3-2 "]
["Expertos internos y externos","Uds.",18,15,45,null,"2-29; 3-1; 3-2 "]
["Representantes de BPI","Uds.",18,"n.d.","n.d.",null,"2-29; 3-1; 3-2 "]
["Sociedad y medios BPI","Uds.",16,"n.d.","n.d.",null,"2-29; 3-1; 3-2 "]
[]
["Gobierno corporativo"]
["Recomendaciones de Buen Gobierno (CNMV) - Cumplimiento íntegro","Uds.",59,59,57,null,"2-29"]
["Recomendaciones de Buen Gobierno (CNMV) - Cumplimiento  parcial","Uds.",4,4,5,null,"2-29"]
["Recomendaciones de Buen gobierno (CNMV) - No se cumplen","Uds.",0,0,1,null,"2-29"]
["Cuórum Junta General de Accionistas (JGA) (Ordinaria)","%",0.76559999999999995,0.76139999999999997,0.754,null,"2-29"]
["Aprobación promedio de los puntos de la orden del día de la JGA","%",0.92030000000000001,0.94779999999999998,0.92400000000000004,null,"2-29"]
["Consejeros independientes","%",0.6,0.6,0.6,null,"2-29"]
["Mujeres en el consejo","%",0.4,0.4,0.4,null,"2-29; 405-1"]
["Asistencia promedio a las sesiones del Consejo ","%",0.98560000000000003,0.97619999999999996,0.98099999999999998,null,"2-29"]
["Consejeros - Plazo medio de desempeño en el cargo","años",5.2,5,4,null,"2-29"]
["Consejeros independientes - Plazo medio de desempeño en el cargo","años",5.0999999999999996,5.4,4.4000000000000004,null,"2-29"]
["Remuneración media de los Consejeros - Hombres1","miles €",188,173,143,"ü","405-2"]
["Remuneración media de los Consejeros - Mujeres1","miles €",205,197,143,"ü","405-2"]
["1. No incluye la remuneración derivada de cargos distintos a los propios de representación del Consejo de Administración de CaixaBank, S.A."]
[]
["Acción y estructura accionarial"]
["Cotización acción a cierre período","€/ac",3.726,3.6720000000000002,2.4140000000000001]
["Capitalización bursátil","MM€",27450,27520,19441]
["Porcentaje participación Fundación \"la Caixa\"","%",0.31919999999999998,0.3,0.3]
["Porcentaje participación FROB","%",0.17319999999999999,0.161,0.161]
["Porcentaje participación Autocartera, Consejeros y otros accionistas con representación en el Consejo","%",1.83E-2,7.0199999999999999E-2,1E-3]
["Porcentaje participación Free float de gestión","%",0.48930000000000001,0.46800000000000003,0.53700000000000003]
["Free float - Minoristas","%",0.28100000000000003,0.28100000000000003,0.28000000000000003]
["Free float - Institucionales (Nacionales e Internacionales)","%",0.70499999999999996,0.70499999999999996,0.70299999999999996]
["Free float - Empleados","%",1.4E-2,1.4999999999999999E-2,1.7000000000000001E-2]
["Accionistas","Uds.",590313,617806,663457]
["Remuneración accionista del ejercicio1","€/ac",0.39190000000000003,0.23,0.15]
["1. Dividendo con cargo en el año anterior."]
[]
[]
[]
["Posicionamiento comercial"]
["Clientes ","MM",20.100000000000001,20.2,20.7,"ü","2-6",null,8]
["Clientes España","MM",18.2,18.3,18.899999999999999,"ü","2-6",null,8]
["Clientes Portugal","MM",1.9,1.9,1.9,"ü","2-6",null,8]
["Cuotas de mercado en España"]
["Penetración de clientes particulares ","%",0.41,0.41899999999999998,0.43,null,"2-6",null,8]
["Penetración de clientes particulares como 1ª entidad","%",0.3,0.315,0.32,null,"2-6",null,8]
["Penetración autónomos españoles ","%",0.44,0.41599999999999998,0.443,null,"2-6",null,8]
["Penetración comercios (facturación <1 MM€)","%",0.313,0.315,0.32300000000000001,null,"2-6",null,8]
["Créditos a hogares y empresas","%",0.23480000000000001,0.23980000000000001,0.24199999999999999,null,"2-6",null,8]
["Créditos a empresas","%",0.2346,0.2379,0.23699999999999999,null,"2-6",null,8]
["Crédito finalidad vivienda","%",0.24829999999999999,0.25569999999999998,0.25900000000000001,null,"2-6",null,"8; 10"]
["Depósitos  a hogares y empresas","%",0.247,0.24740000000000001,0.252,null,"2-6",null,8]
["Planes de pensiones","%",0.34,0.33950000000000002,0.33900000000000002,null,"2-6",null,8]
["Fondos de inversión","%",0.23619999999999999,0.24540000000000001,0.245,null,"2-6",null,"8; 12"]
["Seguros de vida-riesgo","%",0.26,0.23169999999999999,0.23300000000000001,null,"2-6",null,8]
["Seguros de salud1","%",0.30590000000000001,0.28899999999999998,0.28899999999999998,null,"2-6",null,3]
["Facturación tarjetas","%",0.31109999999999999,0.31419999999999998,0.32700000000000001,null,"2-6",null,"8; 9"]
["Facturación TPV's","%",0.30869999999999997,0.31509999999999999,0.36699999999999999,null,"2-6",null,"8; 9"]
["Domiciliación pensiones","%",0.34279999999999999,0.34210000000000002,0.33700000000000002,null,"2-6",null,8]
["Seguros de ahorro2","%",0.36499999999999999,0.35499999999999998,0.34699999999999998,null,"2-6",null,8]
["Ahorro a largo plazo2,3","%",0.29299999999999998,0.29709999999999998,0.29499999999999998,null,"2-6",null,8]
["1. Datos a septiembre de 2023. "]
["2. Incluye la cartera de Sa Nostra Vida en el dato de 2022. Fusionada en 2023 por VidaCaixa."]
["3. Cuota combinada de fondos de inversión, planes de pensiones y seguros de ahorro. Dato de seguros de ahorro del sector, estimado a partor de  la evolución de total seguros vida."]
[]
["Cuotas de mercado en Portugal"]
["Créditos a hogares y empresas","%",0.11700000000000001,0.115,0.111,null,"2-6",null,8]
["Crédito a empresas","%",0.113,0.11,0.106,null,"2-6",null,8]
["Crédito Hipotecas","%",0.14399999999999999,0.13800000000000001,0.13200000000000001,null,"2-6",null,"8; 11"]
["Depósitos de hogares y empresas","%",0.105,0.109,0.109,null,"2-6",null,8]
["Domiciliación nóminas","%",0.10299999999999999,0.1,9.7000000000000003E-2,null,"2-6",null,8]
["Fondos de inversión (incluye PPRs)1","%",0.156,0.11600000000000001,0.105,null,"2-6",null,"8; 12"]
["1. Perspectiva gestión de activos."]
[]
["Banca próxima y accesible"]
["Red España"]
["Oficinas ","Uds.",3876,4081,4966,"ü","2-6",null,"8; 12"]
["Oficinas Retail","Uds.",3618,3818,4615,"ü","2-6",null,"8; 12"]
["de las que Store ","Uds.",912,705,608,"ü","2-6",null,"8; 12"]
["de las que Store Negocios1","Uds.",67,67,84,"ü","2-6",null,"8; 12"]
["de las que oficinas rurales AgroBank","Uds.",1150,1152,1175,"ü","2-6",null,"1; 6; 8; 12; 14"]
["de las que all in one (España)","Uds.",7,5,4,"ü","2-6",null,"8; 12"]
["Centros Banca Privada","Uds.",86,88,127,"ü","2-6",null,"8; 12"]
["Centros Empresa ","Uds.",157,160,208,"ü","2-6",null,"8; 12"]
["Centros Institutional Banking","Uds.",14,14,15,"ü","2-6",null,"8; 12"]
["Centros Corporate Banking","Uds.",1,1,1,"ü","2-6",null,"8; 12"]
["Puntos de presencia internacional","Uds.",26,27,27,null,"2-6",null,"8; 12"]
["Poblaciones españolas >5.000 habitantes con presencia CaixaBank","%",0.99,0.99,0.99,"ü",null,null,"1; 11"]
["Poblaciones españolas >10.000 habitantes con presencia CaixaBank","%",1,1,1,"ü",null,null,"1; 11"]
["Número de poblaciones en la que es la única entidad financiera presente","Uds.",483,471,420,"ü",null,null,"1; 11"]
["Poblaciones españolas en las que CaixaBank está presente","Uds.",2233,2233,2234,"ü",null,null,"1; 11"]
["Ciudadanos que disponen de una oficina en su municipio","%",0.92,0.91800000000000004,0.92,"ü",null,null,"1; 11"]
["Número Oficinas Móviles (ofibuses)","Uds.",19,17,14,null,null,null,"1; 8; 11"]
["Número de poblaciones cubiertas por las Oficinas Móviles (ofibuses)2","Uds.",687,626,426,null,null,null,"1; 8; 11"]
["Oficinas accesibles ","%",0.89,0.88,0.86,"ü",null,null,"1; 8; 10; 11"]
["Oficinas dónde se han eliminado barreras (España)","Uds.",42,48,16,"ü",null,null,"1; 8; 10; 11"]
["Cajeros automáticos","Uds.",11335,11608,13008,"ü","2-6",null,"1; 8; 9; 10; 11"]
["Cajeros accesibles","%",1,1,1,"ü",null,null,"1; 8; 9; 10; 11"]
["1. En 2021 incluían los Centros Store Negocios de microempresas."]
["2. 783 poblaciones atendidas en enero de 2024."]
[]
["Red Portugal"]
["Oficinas Portugal","Uds.",315,324,348,"ü","2-6"]
["Oficinas Retail","Uds.",271,278,297,"ü","2-6"]
["Centros Premier/Privada","Uds.",15,17,22,"ü","2-6"]
["Centros Empresa","Uds.",29,29,29,"ü","2-6"]
["Poblaciones portuguesas >5.000 habitantes con presencia","%",0.61,0.61,0.63,"ü",null,null,"1; 11"]
["Oficinas dónde se han eliminado barreras (Portugal)","Uds.",13,14,"n.d.","ü",null,null,"1; 11"]
["Cajeros automáticos - Portugal","Uds.",1259,1339,1418,"ü","2-6",null,"1; 8; 9; 10; 11"]
[]
["Innovación, multicanalidad y digitalización "]
["CaixaBank España"]
["Clientes digitales (Clientes Now)","MM",11.5,11.2,10.5,null,null,null,"8; 9"]
["Clientes mobile only","MM",8,7.2,6.2,null,null,null,"8; 9"]
["Clientes mobile (s/ clientes digitales)","%",0.7,0.65,0.53800000000000003,null,null,null,"8; 9"]
["Clientes que se conectan diariamente (media 6 meses)","MM",4.8,4.5999999999999996,3,null,null,null,"8; 9"]
["Clientes inTouch","MM",3.3,3.4,2.4,null,null,null,"8; 9"]
["Clientes Imagin","MM",3.3,3,2.7,null,null,null,"8; 9"]
["Tarjetas digitales (móvil o reloj)","MM",4.9000000000000004,4.9000000000000004,3.8,null,null,null,"8; 9"]
["Compras realizadas con el móvil","MM",2.6,1.9,1.1499999999999999,null,null,null,"8; 9"]
["BPI"]
["Clientes digitales (BPI Net)","MM",0.9,0.85580299999999998,0.8,null,null,null,"8; 9"]
["Grupo CaixaBank"]
["Facturación tarjetas ","MM€",106146,96571.83,64214,null,null,null,"8; 9"]
["Puntos de venta (datáfonos)","MM€",611844,593241,713243,null,null,null,"8; 9"]
[]
["Experiencia del cliente y calidad"]
["España"]
["Encuestas NPS Real Time enviadas","MM/mes",2.8,1.7,"n.d"]
["Comentarios recibidos en las encuestas Real Time","MM",1.2,"n.d","n.d"]
["IEX Instituciones","Uds.",93.4,92.4,"n.d."]
["IEX Corporaciones","Uds.",92.2,91.6,"n.d."]
["NPS Oficina","Uds.",78,64,54.2]
["NPS Oficina Retail","Uds.",73.7,60.7,"n.d."]
["NPS Oficina Empresas","Uds.",86.7,"n.d.","n.d."]
["NPS Oficina Banca Privada","Uds.",93.4,88.3,"n.d."]
["CTL Gestión","%",80.599999999999994,72.900000000000006,"n.d."]
["CTL mejora NPS2","p.p",5.2,4.0999999999999996,"n.d."]
["BPI"]
["IE Particulares","Uds.",88.9,90.6,91.4]
["IE Premier","Uds.",86.6,87.1,88.6]
["IE Empresas","Uds.",85.5,84.8,85.6]
["1. El NPS mide la recomendación del cliente de CaixaBank en una escala de 0 a 10. El índice es el resultado de la diferencia entre % clientes Promotores (valoraciones 9-10) y clientes Detractores (valoraciones 0-6)"]
["2. Puntos porcentuales de mejora del NPS por gestión de alertas Close the Loop."]
[]
["Ciberseguridad, eficiencia y infraestructura IT"]
["Inversión en seguridad de la información","MM€","> 60","> 60","> 50",null,null,null,"8; 9"]
["Personas en el equipo de Security & Governance","Uds.","> 80","> 80","> 50",null,null,null,"8; 9"]
["Simulacros de phishing por empleado/año","Uds.",12,12,12,null,null,null,"8; 9"]
["0-clickers en campañas de phishing ","%",0.63,0.59,0.33,null,null,null,"8; 9"]
["Empleados formados en Ciberseguridad","%",0.96,0.98899999999999999,0.99,null,null,null,"8; 9"]
["Inversión en desarrollo y tecnología","MM€",1263,1051.01,1038,null,null,null,"8; 9"]
["Transacciones procesadas","MM",240604,214567,153179,null,null,null,"8; 9"]
["Incidencia relevantes resueltas en menos de 4 horas","%",0.84,0.82899999999999996,0.85199999999999998,null,null,null,"8; 9"]
["Número de aplicaciones gestionadas en la nube interna","Uds.",1117,1035,612,null,null,null,"8; 9"]
["Calidad y Resiliencia. Indicador CSF.","MM",4.0999999999999996,3.9,"n.d.",null,null,null,"8; 9"]
["Operativas automatizadas por el asistente virtual","Uds.",109,90,"n.d.",null,null,null,"8; 9"]
["Plantilla de CaixaBank Tech con formación Agile","%",0.88,0.39800000000000002,"n.d.",null,null,null,"8; 9"]
["Datos gestionados diariamente en el modelo datapool","TB",22,20,15,null,null,null,"8; 9"]
["Ahorros Cloudnow año en curso","MM€",13.9,4.2,"n.d.",null,null,null,"8; 9"]
["Absorción Cloud año en curso","%",0.3,0.25,"n.d.",null,null,null,"8; 9"]
["Casos de robotics implantados","Uds.",502,444,451,null,null,null,"8; 9"]
["Número de fugas de información","Uds.",0,0,0,null,"418-1","ü","8; 9"]
["Número de fugas con información personal identificable","Uds.",0,0,0,null,"418-1","ü","8; 9"]
["Número clientes afectados por la fugas de información personal identificable","Uds.",0,0,0,null,"418-1","ü","8; 9"]
[]
["Personas que trabajan en CaixaBank"]
["Empleados Grupo CaixaBank","Uds.",44863,44625,49762,"ü","2-7",null,8]
["CaixaBank, S.A.","Uds.",36225,36089,41602,null,"2-7",null,8]
["BPI","Uds.",4263,4387,4462,null,"2-7",null,8]
["Otras sociedades del Grupo","Uds.",4375,4149,3698,null,"2-7",null,8]
["Edad media","años",46.4,45.76,46,"ü","2-7",null,8]
["Antigüedad media","años",18.5,17.91,18.399999999999999,null,"2-7",null,8]
["Número de empleados con discapacidad","Uds.",593,578,588,"ü","2-7; 405-1",null,8]
["Empleados con contrato fijo o indefinido a tiempo completo","%",0.996,0.995,0.998,"ü","2-7",null,8]
["Mujeres","%",0.56299999999999994,0.56499999999999995,0.55500000000000005,"ü","2-7 ; 405-1",null,"5; 8"]
["Mujeres en posiciones directivas a partir de subdirección de oficina grande (A o B)1","%",0.43,0.4178,0.41299999999999998,null,"2-7; 405-1",null,"5; 8"]
["Posiciones directivas cubiertas internamente1","%",0.99,1,0.999,null,"2,7; 401-1",null,8]
["Remuneraciones medias","€",73588,68109.399999999994,64754,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneraciones medias - Mujeres","€",68090,62533.8,59082,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneraciones medias - Hombres","€",80702,75368.34,71872,"ü","2-7; 2-21; 405-2 ",null,8]
["Brecha salarial ajustada","%",1.0999999999999999E-2,1.0999999999999999E-2,1.0500000000000001E-2,"ü","2-7; 405-2",null,"5; 8"]
["Remuneraciones medias - Directivos","€",123765,114432.1,102604,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneraciones medias - Mandos Intermedios","€",87202,81675.7,76749,"ü","2-7; 2-21; 405-2 ",null,8]
["Remuneraciones medias - Resto empleados","€",61219,56222.22,53650,"ü","2-7; 2-21; 405-2 ",null,8]
["Aportaciones al Sistema de Pensiones de los empleados","MM€",177,"n.d","n.d","ü","2-7; 2-21; 405-2 ",null,8]
["Seguros (póliza sanitaria y gestión de servicios de automóvil)","MM€",25,"n.d","n.d","ü","2-7; 2-21; 405-2 ",null,"3; 8"]
["Horas de formación por empleado","horas",66.099999999999994,70,82,"ü","2-7; 404-1",null,"4; 8"]
["Formación Online","%",0.93700000000000006,0.96379999999999999,0.98180000000000001,"ü","2-7; 404-1",null,"4; 8"]
["Inversión en formación por empleado","€",338,335,263,"ü","2-7; 404-1",null,"4; 8"]
["Empleados certificados en MiFiD II1","Uds.",31843,33512,32088,null,"2-7; 404-1 ; 404-2",null,"4; 8"]
["Empleados certificados en Ley de Crédito Inmobiliario1","Uds.",29189,28792,30664,null,"2-7; 404-1 ; 404-2",null,"4; 8"]
["Empleados certificados en IDD (Insurance Distribution Directive)1","Uds.",30510,30440,33259,null,"2-7; 404-1 ; 404-2",null,"4; 8"]
["Incorporaciones","Uds.",1295,949,172,"ü","2-7; 401-1",null,8]
["Incorporaciones - Mujeres","Uds.",556,453,95,"ü","2-7; 401-1",null,8]
["Incorporaciones - Hombres","Uds.",739,496,77,"ü","2-7; 401-1",null,8]
["Despidos","Uds.",153,113,82,"ü","2-7; 401-1",null,8]
["Despidos - Mujeres","Uds.",75,57,39,"ü","2-7; 401-1",null,8]
["Despidos - Hombres","Uds.",78,56,43,"ü","2-7; 401-1",null,8]
["Empleados cubiertos por algún convenio colectivo","%",1,1,1,"ü","2-7; 2-30",null,8]
["Empleados que disfrutaron reducciones de jornada (cuidado hijos)1","Uds.",2017,2326,2166,null,"2-7",null,"5; 8"]
["Empleados de excedencia (cuidados personas, etc.)1","Uds.",507,526,615,null,"2-7",null,"5; 8"]
["Empleados acogidos a permisos retribuidos1","Uds.",2492,3081,3059,null,"2-7",null,"5; 8"]
["Número de accidentes de trabajo","Uds.",452,430,418,"ü","2-7; 403-9",null,"3; 8"]
["Número de accidentes de trabajo - Mujeres","Uds.",319,315,288,"ü","2-7; 403-9",null,"3; 8"]
["Número de accidentes de trabajo - Hombres","Uds.",133,115,130,"ü","2-7; 403-9",null,"3; 8"]
["Índice de frecuencia de accidentes (Índice de Accidentabilidad)","Uds.",1.61,1.57,0.9,"ü","2-7; 403-9",null,"3; 8"]
["Frecuencia de los accidentes en el trabajo (Índice de Accidentabilidad) - Mujeres","Uds.",2.1800000000000002,2.2200000000000002,1.07,"ü","2-7; 403-9",null,"3; 8"]
["Frecuencia de los accidentes en el trabajo (Índice de Accidentabilidad) - Hombres","Uds.",0.86,0.76,0.7,"ü","2-7; 403-9",null,"3; 8"]
["Índice de gravedad","Uds.",0.12,0.11,0.1,"ü","2-7; 403-9",null,"3; 8"]
["Índice de gravedad - Mujeres","Uds.",0.15,0.13,0.11,"ü","2-7; 403-9",null,"3; 8"]
["Índice de gravedad - Hombres","Uds.",0.09,7.0000000000000007E-2,0.09,"ü","2-7; 403-9",null,"3; 8"]
["Índice de absentismo gestionable","%",3.7999999999999999E-2,4.1599999999999998E-2,3.5000000000000003E-2,"ü","2-7",null,"3; 8"]
["Participación Estudio de Compromiso2","%",0.75,0.75,0.74,null,"2-7",null,8]
["Satisfacción global Estudio de Compromiso2","%",0.67,0.67,0.56000000000000005,null,"2-7",null,8]
["1. CaixaBank, S.A"]
["2. El Estudio se realiza bienalmente, por lo que los resultados de 2022 y 2023 son los mismos."]
[]
["Comportamiento responsable y ético"]
["Acciones de sensibilización","Uds.",165,408,361,"ü","2-23; 2-25; 2-27; 205-1; 205-2",null,"12; 16"]
["Canal de Denuncias","Uds.",62,27,33,"ü","2-23; 2-25; 2-26; 2-27; 205-1",null,"12; 16"]
["s/ Código de Conducta Telemático","Uds.",3,"n.d.","n.d.","ü",null,null,"12; 16"]
["s/ Comercialización de productos, transparencia y protección al cliente","Uds.",16,16,17,"ü","417-1; 417-2; 417-3",null,"12; 16"]
["s/ Protección de datos /confidencialidad de la información","Uds.",9,1,4,"ü",null,null,"12; 16"]
["s/ Integridad1","Uds.",6,2,3,"ü",null,null,"12; 16"]
["s/ Incumplimiento de la normativa de PBC/FT","Uds.",0,2,1,"ü","205-1",null,"12; 16"]
["s/ Acoso laboral y sexual","Uds.",14,"n.d.","n.d.","ü",null,null,"12; 16"]
["Otros","Uds.",14,6,8,"ü",null,null,"12; 16"]
["Canal de Consultas","Uds.",456,388,417,"ü","2-23; 2-25; 2-26; 2-27; 205-1",null,"12; 16"]
["s/ Comercialización de productos, transparencia y protección al cliente","Uds.",49,18,10,"ü",null,null,"12; 16"]
["s/ Protección de datos /confidencialidad de la información","Uds.",19,4,12,"ü","418-1",null,"12; 16"]
["s/ Conflictos de intereses","Uds.",165,113,117,"ü",null,null,"12; 16"]
["s/ Incumplimiento de la normativa de PBC/FT","Uds.",28,28,19,"ü","205-1",null,"12; 16"]
["s/ Reglamento Interno de Conducta (RIC)","Uds.",46,73,207,"ü",null,null,"12; 16"]
["s/ Política Anticorrupción","Uds.",46,37,15,"ü","205-3",null,"12; 16"]
["s/ Información Privilegiada","Uds.",1,19,14,"ü",null,null,"12; 16"]
["s/ Honorabilidad comercial y profesional en distribución de seguros","Uds.",7,21,"n.d.","ü","417-1; 417-2; 417-3",null,"12; 16"]
["Otros","Uds.",95,75,23,"ü",null,null,"12; 16"]
["Denuncias formales referidas a posibles casos de acoso2","Uds.","n.d.",2,7,"ü",null,null,"12; 16"]
["Servicio Atención al Riesgo Reputacional - Consultas","Uds.",284,235,293,null,null,null,"12; 16"]
["Sectores controvertidos con marco de actuación","Uds.",34,23,31,null,null,null,"12; 16"]
["Personas investigadas / con sanciones","Uds.",37,"n.d.","n.d.",null,null,null,"12; 16"]
["Protocolo en paraísos fiscales","Uds.",23,"n.d.","n.d.",null,null,null,"12; 16"]
["Comité de Producto","Uds.",28,"n.d.","n.d.",null,null,null,"12; 16"]
["Sectores ASG (defensa y políticas ASG)","Uds.",51,65,129,null,null,null,"12; 16"]
["Otras consultas","Uds.",111,147,133,null,null,null,"12; 16"]
["1. Incluye Código Ético, Política Anticorrupción, Conflicto de interés y Prevención de delitos."]
["2. En 2023, las denuncias formales en relación a los casos de acoso se han incluido en el canal de denuncias."]
[]
["Transparencia y comercialización y comunicación responsables "]
["Productos/servicios analizados (Comité de Producto)","Uds.",214,234,224,null,"417-1",null,"12; 16"]
["Productos/servicios denegados en primera instancia  (Comité de Producto)","Uds.",5,2,6,null,"417-1",null,"12; 16"]
["Revisión de anuncios o proyectos de anuncio (Autocontrol)","Uds.",5388,6015,6611,null,"417-1",null,"12; 16"]
["Servicio de Atención al Cliente (SAC)"]
["Reclamaciones recibidas - SAC - CaixaBank"]
["Prejudiciales","Uds.",103754,30415,51128,"ü","2-29",null,"12; 16"]
["Resto","Uds.",175793,170467,112231,"ü","2-29",null,"12; 16"]
["Reclamaciones recibidas - SAC -Filiales adheridas"]
["Prejudiciales","Uds.",25171,21325,8258,"ü","2-29",null,"12; 16"]
["Resto","Uds.",34046,30037,31995,"ü","2-29",null,"12; 16"]
["Tiempo medio de resolución - < 10 días","%",0.78,0.64200000000000002,0.35,"ü",null,null,"12; 16"]
["Tiempo medio de resolución - 10 a 30 días","%",0.2,0.29210000000000003,0.45,"ü",null,null,"12; 16"]
["Tiempo medio de resolución - Más de 30 días","%",0.02,6.59E-2,0.2,"ü",null,null,"12; 16"]
["Resolución - a favor del reclamante","%",0.5,0.47439999999999999,0.47,"ü",null,null,"12; 16"]
["Resolución - a favor de la Entidad","%",0.37,0.35,0.38,"ü",null,null,"12; 16"]
["Inadmitidas / sin pronunciamiento","%",0.13,0.18390000000000001,0.15,"ü",null,null,"12; 16"]
["Servicios de Reclamaciones de los Supervisores","Uds.",5088,6875,3722,"ü",null,null,"12; 16"]
["Contact Center Clientes"]
["Contactos Contact Center Clientes  Grupo CaixaBank1","Uds.",7663724,8235638,9574251,"ü","2-29",null,"12; 16"]
["Contactos Contact Center Clientes BPI","Uds.",938519,996238,1025369,"ü","2-29",null,"12; 16"]
["Contactos Contact Center Clientes Consumer Finance","Uds.",1243168,1185926,1352794,"ü","2-29",null,"12; 16"]
["Accionistas e inversores"]
["Número de reuniones del Comité consultivo accionistas","Uds.",4,4,3,"ü","2-29",null,"12; 16"]
["Reuniones (road-shows) Inversores y analistas","Uds.",519,492,406,"ü","2-29",null,"12; 16"]
["1. Contactos del Grupo CaixaBank excepto BPI y Consumer Finance."]
[]
["Inclusión financiera"]
["Bonos sociales emitidos CaixaBank (año en curso)","MM€",1000,1000,1000,"ü","203-1; 203-2; 413-1","ü","1; 3; 4; 8"]
["Microcréditos y otros préstamos con impacto social concedidos","MM€",1383,1015.817471,953,"ü","203-1; 203-2; 413-1","ü","1; 8; 10"]
["Familiares","MM€",862,636.49345500000004,547,"ü","203-1; 203-2; 413-1","ü","1; 2; 10"]
["Negocios","MM€",253,171.14222100000001,196,"ü","203-1; 203-2; 413-1","ü","8; 9"]
["Otros préstamos con impacto social","MM€",268,208.18179499999999,210,"ü","203-1; 203-2; 413-1","ü","1; 3; 4; 9; 10"]
["Acumulado de fallidos sobre capital concedido vencido","%",6.1499999999999999E-2,6.1800000000000001E-2,6.0699999999999997E-2,null,null,"ü"]
["Microcréditos y otros préstamos con impacto social concedidos","Uds.",144473,100323,107222,"ü","203-1; 203-2; 413-1",null,"1; 8; 10"]
["Nuevos negocios creados gracias al apoyo a emprendedores","Uds.",8621,5876,6672,"ü","203-1; 203-2; 413-1",null,"1; 8; 10"]
["Puestos de trabajo creados gracias al apoyo a emprendedores","Uds.",28521,17455,17007,"ü","203-1; 203-2; 413-1",null,"1; 8; 10"]
["Productos bancarios para colectivos vulnerables (Cuentas de Pago Básica + Cuentas Sociales + Cuentas Inserción)1","Uds.",359938,324685,211432,"ü","413-1","ü","1; 8; 10"]
["N.º gestores especializados sénior con dedicación exclusiva","Uds.",1610,1233,"n.a.",null,null,null,"1; 10"]
["N.º sesiones formativas presenciales colectivo sénior","Uds.",5295,3000,"n.a.",null,null,null,"1; 10"]
["NPS Clientes Sénior","Uds.",72.3,64.099999999999994,"n.a."]
["1. En 2022 y 2021 solo incluía cuentas sociales + cuentas de inserción."]
[]
["Negocio Sostenible"]
["Negocio Sostenible España"]
["Movilización de finanzas sostenibles (acum. 2022-2024)","MM€",50813,23583,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Movilización de finanzas sostenibles (año en curso)","MM€",27230,23583,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Financiación sostenible (año en curso)","MM€",25096,20633,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del que: según tipología"]
["Verde","MM€",9330,8074,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Energías renovables1","MM€",4790,3065,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Real Estate","MM€",3149,3532,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Infraestructura","MM€",182,311,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Transporte","MM€",460,310,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Economía Circular","MM€",717,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Resto","MM€",32,{"$f":"791+65","v":856},"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Social","MM€",3085,1016,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Ligados a sostenibilidad","MM€",12681,11543,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Mitigación","MM€",7540.1226000000006,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Gobernanza","MM€",1763.9271000000001,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Economía Circular","MM€",984.04560000000004,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Social","MM€",541.4787,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Recursos hídricos","MM€",405.79200000000003,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Biodiversidad","MM€",247.27950000000001,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Otros ","MM€",1198.3544999999999,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del que: según categoría"]
["Retail","MM€",1749,1645,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Empresas2","MM€",4123,2850,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["CIB&IB","MM€",19224,16138,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Intermediación sostenible (año en curso)","MM€",2133,2950,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["de la que: participación en la colocación de bonos sostenibles (excluidas emisiones propias)","MM€",1660,1134,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["de la que: incremento patrimonio sostenible bajo gestión","MM€",473,1816,"n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Negocio Sostenible Portugal3"]
["Movilización de finanzas sostenibles (acum. 2022-2024)","MM€",4067,2185,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Movilización de finanzas sostenibles (año en curso)","MM€",1881,2185,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Financiación sostenible (año en curso)","MM€",1041,785,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del que: según tipología"]
["Verde","MM€",672,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Social","MM€",22,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Ligados a sostenibilidad","MM€",347,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["del que: según categoría"]
["Retail","MM€",260,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Empresas y CIB","MM€",781,"n.d.","n.d.",null,"201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["Intermediación sostenible (año en curso)","MM€",840,1400,"n.d.","ü","201-2; 203-1; 203-2; 413-1",null,"7; 12; 13"]
["1. Incluye operaciones de financiación de energías renovables- Project Finance y otras."]
["2. La actividad promotora aporta 1.464 MM€."]
["3. Movilización finanzas sostenibles - negocio Portugal: Incluye Crédito tanto para Empresas (Empresas + CIB + Instituciones), como para Particulares, así como la participación en la colocación de bonos sostenibles. En relación con la intermediación sostenible, se incluyen los Fondos y Seguros artículos 8 y 9, bajo SFDR, tanto para la captación liquida como para la transformación, así como Fondos de terceras gestoras."]
[]
["Inversión responsable"]
["Patrimonio gestionado con calificación artículos 8 y 9 bajo SFDR (España) - (VC+CAM)","MM€",57788,47605,48704,null,"413-1",null,12]
["Patrimonio gestionado con calificación artículos 8 y 9 bajo SFDR (Portugal) - (VC+CAM)","MM€",5671,4847,2522,null,"413-1",null,12]
["VidaCaixa"]
["Recursos gestionados de clientes (España)1","MM€",115411,107478,106032,null,"2-6",null,12]
["Recursos gestionados de clientes (Portugal)1","MM€",7523,7319,7978,null,"2-6",null,12]
["Inversiones que tienen en consideración criterios ASG","%",1,1,1,null,"413-1",null,12]
["Exposición a bonos sostenibles ","MM€",6339,5914,2236,null,"413-1",null,12]
["Exposición a bonos verdes","MM€",3444,2741,1283,null,"413-1",null,"12; 15"]
["Exposición a bonos sostenibles","MM€",781,624,523,null,"413-1",null,"12; 15"]
["Exposición a bonos sociales","MM€",1801,2235,327,null,"413-1",null,"12; 15"]
["Exposición a bonos sustainability linked","MM€",313,314,103,null,"413-1",null,"6; 12"]
["Engagement"]
["Diálogos colectivos","Uds.",6,6,6,null,"2-29; 413-1",null,12]
["Diálogos con compañías sobre temas ASG","Uds.",124,65,44,null,"2-29; 413-1",null,12]
["Diálogos con gestoras externas sobre temas ASG","Uds.",13,12,15,null,"2-29; 413-1",null,12]
["Due dilligence ASG con gestoras externas","Uds.",278,340,286,null,"2-29; 413-1",null,12]
["Inversión en compañías sujeta a procesos de engagement","%",0.22,0.11,0.11,null,"2-29; 413-1",null,12]
["Temáticas ASG tratadas en los diálogos con compañías","Uds.",193,117,82,null,"2-29; 413-1",null,12]
["Proxy voting"]
["Juntas donde se ha votado en contra miembros del Consejo por motivos de controversias ASG","Uds.",16,16,19,null,"2-29; 413-1",null,12]
["Juntas donde se ha votado a favor de resoluciones de los accionistas en materia medioambiental y social","Uds.",88,77,61,null,"2-29; 413-1",null,12]
["Distribución patrimonio de productos bajo SFDR (Planes de pensiones en España)2"]
["Patrimonio de productos clasificado bajo artículo 6","MM€/%","12.659 / 28,5%","21.843 / 51,4%","24.770 / 52,8%",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad \n(artículo 8)","MM€/%","30.551 / 68,8%","19.108 / 45,0%","21.970 / 46,8%",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad\n(artículo 9)","MM€/%","1.181 / 2,7%","1.507 / 3,5%","195 / 0,4%",null,"413-1",null,12]
["Distribución patrimonio de productos bajo SFDR (Planes de pensiones en Portugal)"]
["Patrimonio de productos clasificado bajo artículo 6","MM€/%","2.809 / 43,3%","3.549 / 56,1 %","n.d.",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad \n(artículo 8)","MM€/%","3.683 / 56,7 %","2.777 / 43,9 %","n.d.",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad\n(artículo 9)","MM€/%","0 / 0,0%","0 / 0,0 %","n.d.",null,"413-1",null,12]
["1. Incluye el negocio de vida y de planes de pensiones de VidaCaixa, S.A ."]
["2. No incluye el negocio procedente de la fusión con Sa Nostra Vida."]
["CaixaBank Asset Management"]
["Activos bajo gestión (España)","MM€",89784,81530.2,84507,null,"2-6",null,12]
["Activos bajo gestión (Portugal)","MM€",6725,6942,7959,null,"2-6",null,12]
["Activos bajo gestión (Luxemburgo)","MM€",808,837,967,null,"2-6",null,12]
["Gestión discrecional de carteras (España)","MM€",45446,43723,43723,null,"2-6",null,12]
["Gestión discrecional de carteras (Portugal)","MM€",3381,3582,4090,null,"2-6",null,12]
["Inversiones que tienen en consideración criterios ASG","%",1,1,1,null,"413-1",null,12]
["Exposición a bonos sostenibles ","MM€",4351,4018,4231,null,"413-1",null,12]
["Exposición a bonos verdes","MM€",2886,2315,2372,null,"413-1",null,"12; 15"]
["Exposición a bonos sostenibles","MM€",349,308.69,1111,null,"413-1",null,"12; 15"]
["Exposición a bonos sociales","MM€",755,995,479,null,"413-1",null,"12; 15"]
["Exposición a bonos sustainability linked","MM€",361,400.5,269,null,"413-1",null,"6; 12"]
["Engagement1"]
["Diálogos colectivos","Uds.",3,3,2,null,"2-29; 413-1",null,12]
["Diálogos con compañías sobre temas ASG","Uds.",647,131,115,null,"2-29; 413-1",null,12]
["Due dilligence ASG con gestoras externas y diálogos con terceras gestoras","Uds.",200,161,230,null,"2-29; 413-1",null,12]
["Temáticas ASG tratadas en los diálogos con compañías","Uds.",1623,162,172,null,"2-29; 413-1",null,12]
["Proxy voting"]
["Juntas donde se ha votado en contra miembros del Consejo por motivos de controversias ASG","Uds.",25,17,20,null,"2-29; 413-1",null,12]
["Juntas donde se ha votado a favor de resoluciones de los accionistas en materia medioambiental y social","Uds.",95,81,61,null,"2-29; 413-1",null,12]
["Distribución patrimonio de productos comercializados activamente bajo SFDR - España"]
["Patrimonio de productos clasificado bajo artículo 6","MM€/%","56.095 / 68,3%","48.146 / 64,1%","50.360 / 65,5%",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad \n(artículo 8)","MM€/%","24.424 / 29,7%","24.495/32,6%","23.325 / 30,3%",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad\n(artículo 9)","MM€/%","1.633 / 2,0%","2.495 / 3,3%","3.214  / 4,2%",null,"413-1",null,12]
["Distribución patrimonio de productos comercializados activamente bajo SFDR - Portugal"]
["Patrimonio de productos clasificado bajo artículo 6 ","MM€/%","1.536 / 43,6%","1.467 / 41,5%","1.514 / 37,5%",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad \n(artículo 8)","MM€/%","1.885 / 53,5%","1.994 / 56,4%","2.522 / 62,5%",null,"413-1",null,12]
["Patrimonio de productos con calificación de sostenibilidad\n(artículo 9)","MM€/%","103 / 2,9%","76 / 2,1%","0 / 0%",null,"413-1",null,12]
["1. Diálogos incluye aquellos activos a 31/12 así como aquellos iniciados y finalizados dentro del ejercicio 2023."]
[" "]
["Estrategia medioambiental"]
["Bonos verdes emitidos año en curso CaixaBank1","MM€",1250,2000,2582,"ü","203-1; 203-2; 413-1",null,"6; 7; 9; 11; 12"]
["Participación en la colocación de bonos sostenibles2","MM€",533,475,"n.d.","ü","203-1; 203-2; 413-1",null,"7; 9; 12; 13"]
["Participación en la colocación de bonos verdes2","MM€",1010,476.1,"n.d.","ü","203-1; 203-2; 413-1",null,"7; 9; 12; 13"]
["Participación en la colocación de Sustainability Linked Bonds2","MM€",117,183,"n.d.","ü","203-1; 203-2; 413-1",null,"7; 9; 12; 13"]
["Principios de Ecuador - Operaciones financiadas","MM€",841,1286,843,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["Categoría A  (potenciales impactos ASG significativos)","MM€",346,536,0,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["Categoría B (potenciales impacto ASG limitados y mitigables)","MM€",225,439,843,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["Categoría C (potenciales impacto ASG mínimos o sin impacto adverso)","MM€",270,311,0,"ü","201-2; 203-2; 403-2; 413-1; 413-2; 403-2",null,"7; 12; 13"]
["1. Bono verde emitido en el mes de febrero de 2024."]
["2. Corresponde a la participación de CaixaBank en la colocación de bonos sostenibles (verdes, sociales o SLB) de sus clientes. No incluye la colocación de emisiones propias, como el bono social emitido por CaixaBank."]
[]
["Taxonomía - Reglamento (UE) 2020/852 del Parlamento Europeo y del Consejo"]
["Grupo Bancario - no incluye grupo asegurador"]
["Según Turnover"]
["% Activos Elegibles","%",0.41899999999999998,"n.d.","n.d.",null,null,null,12]
["% Activos alineados","%",1.0999999999999999E-2,"n.d.","n.d.",null,null,null,12]
["Según CAPEX"]
["% Activos Elegibles","%",0.42699999999999999,"n.d.","n.d.",null,null,null,12]
["% Activos alineados","%",2.3E-2,"n.d.","n.d.",null,null,null,12]
["Negocio Asegurador"]
["% Activos Elegibles","%",7.0000000000000007E-2,"n.d.","n.d.",null,null,null,12]
["% Activos alineados","%",2.7E-2,"n.d.","n.d.",null,null,null,12]
["Negocio de Planes de Pensiones y EPSV"]
["% Activos Elegibles","%",0.03,"n.d.","n.d.",null,null,null,12]
["% Activos alineados","%",1.0999999999999999E-2,"n.d.","n.d.",null,null,null,12]
[]
["Acceso a la vivienda"]
["Daciones en pago año en curso","Uds.",334,419,843,"ü","203-1; 203-2",null,"1; 10; 11"]
["Expedientes revisados por el Servicio de Atención al Cliente Hipotecario","Uds.",1431,2443,2216,"ü","203-1; 203-2",null,"1; 10; 11"]
["Viviendas programa de alquiler social - España","Uds.",9992,11105,13235,"ü","203-1; 203-2",null,"1; 10; 11"]
["Viviendas con bonificación","Uds.",2990,3360,4160,"ü","203-1; 203-2",null,"1; 10; 11"]
["Viviendas sin bonificación","Uds.",6557,7161,7996,"ü","203-1; 203-2",null,"1; 10; 11"]
["Programa de alquiler social centralizado - Fundación \"la Caixa\"","Uds.",445,584,1079,"ü","203-1; 203-2",null,"1; 10; 11"]
["Importe medio de los alquileres de la cartera social  con bonificación","€",307.04000000000002,279.89999999999998,262,"ü","203-1; 203-2",null,"1; 10; 11"]
["Importe medio de los alquileres de la cartera social sin bonificación","€",216.6,226.71,220,"ü","203-1; 203-2",null,"1; 10; 11"]
[]
["Cultura financiera"]
["N.º Conferencias realizadas","Uds.",1016,363,"n.d.",null,"413-1","ü","1; 4"]
["N.º Asistentes a conferencias","Uds.","> 73.000",59873,"n.d.",null,"413-1","ü","1; 4"]
["N.º Cursos realizados","Uds.",8,13,"n.d.",null,"413-1","ü","1; 4"]
["N.º Talleres realizados","Uds.",2658,2193,"n.d.",null,"413-1","ü","1; 4"]
["N.º Sesiones realizadas","Uds.",5295,3000,"n.d.",null,"413-1","ü","1; 4"]
["N.º Asistentes a cursos, talleres y sesiones de formación","Uds.",72779,43641,"n.d.",null,"413-1","ü","1; 4"]
["N.º de webinars realizados","Uds.",12,15,"n.d.",null,"413-1","ü","1; 4"]
["N.º de podcasts realizados","Uds.",24,23,"n.d.",null,"413-1","ü","1; 4"]
["N.º de vídeos realizados","Uds.",73,52,"n.d.",null,"413-1","ü","1; 4"]
["N.º de visualizaciones de contenido digital (webinars, podcasts y vídeo)","MM",48,12.5,"n.d.",null,"413-1","ü","1; 4"]
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["Proveedores1"]
["Número de proveedores Activos2,3","Uds.",2037,3323,3390,null,"2-6",null,8]
["Volumen facturado por proveedores Activos3","MM€",2960,3011,2979,null,"2-6",null,8]
["Proveedores homologados a cierre del ejercicio4","Uds.",1477,1949,1157,"ü","2-6; 308-1; 414-1",null,"8; 13"]
["Nuevos proveedores Activos","Uds.",171,502,882,null,"2-6",null,8]
["Plazo medio de pago a proveedores","días",11.9,16.8,22.1,"ü","2-6",null,8]
["Volumen negociado a través de negociación electrónica5","MM€",1526,1286.9000000000001,636,null,"2-6",null,"8; 9"]
["Procesos negociados a través de negociación electrónica","MM€",1294,1223,851,null,"2-6",null,"8; 9"]
["Volumen de gestión correspondiente a proveedores locales - España","%",0.87,0.92600000000000005,0.97,"ü","2-6; 204-1",null,8]
["Volumen adjudicado a centros especiales de empleo (CEE)","MM€",5,7.01,7.3,"ü","2-6; 204-1",null,8]
["Auditorías realizadas durante el año a proveedores","Uds.",31,30,30,"ü","2-6; 308-1; 414-1",null,"8; 13"]
["Proveedores que han aportado certificados en materia social y medioambiental","Uds.",721,249,"n.d.","ü","2-6; 308-1; 414-1",null,"8; 13"]
["1.  Aplicable a las empresas del Grupo dentro del modelo corporativo de Compras. Incluyen proveedores con facturación en 2023 sea superior a 30.000€. Se excluyen acreedores, organismos oficiales, comunidades de propietarios."]
["2. Se define como proveedor activo el que cumple con alguna de las siguientes: algún contrato activo en Ariba (plataforma de proveedores) con fecha acuerdo últimos 3 años; ha facturado en año actual o anterior o ha participado en alguna negociación en los últimos 12 meses. En 2023 se ha reforzado el criterio de proveedor activo, eliminando de la definición los proveedores relacionados con convenios y colaboraciones entre otros."]
["3. Aplicable a las empresas del Grupo dentro del modelo corporativo de Compras y VidaCaixa."]
["4. De acuerdo al proceso de homologación vigente incluye los proveedores de compras centralizadas que han superado el proceso de calificación financiero y los proveedores de compras descentralizadas que han completado el proceso de registro y tienen vigentes los certificados obligatorios."]
["5. Importe total negociado (plurianual), en 2021 el importe reflejado era anual."]
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["Acción social"]
["Aportaciones CaixaBank (Acción Social)1","MM€",8.9,9.6,"n.d.","ü","2-8; 203-1; 203-2; 413-1",null,"1; 2; 10; 17"]
["Canalización de fondos a proyectos (Acción Social)","MM€",45,49.4,"n.d.","ü","203-1; 203-2; 413-1",null,"1; 2; 10; 17"]
["Acción Social con la Fundación \"la Caixa\" - Fondos dirigidos a entidades sociales que  canalizado a través de la red de oficinas2","MM€",25,25,40,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Acción Social con la Fundación \"la Caixa\" - Número de acciones","Uds.",5833,5624,7607,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Acción Social con la Fundación \"la Caixa\" - Entidades beneficiarias","Uds.",5302,5041,6427,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Acción Social - Plataforma de captación de donativos2","MM€",18.5,22.9,21,"ü","203-2; 413-1",null,"1; 2; 10; 17"]
["Voluntarios3","Uds.",17240,14000,"n.d.","ü","203-2; 413-1","ü","1; 2; 10; 17"]
["CaixaBank Dualiza - Estudiantes Beneficiados","Uds.",6905,6864,6489,"ü","203-2; 413-1","ü","1; 4; 8; 17"]
["CaixaBank Dualiza - Empresas Beneficiadas ","Uds.",1024,484,459,"ü","203-2; 413-1",null,"1; 4; 8; 17"]
["CaixaBank Dualiza - Docentes Beneficiados ","Uds.",1747,2143,1767,"ü","203-2; 413-1","ü","1; 4; 8; 17"]
["CaixaBank Dualiza - Centros Educativos Beneficiados","Uds.",944,316,595,"ü","203-2; 413-1","ü","1; 4; 8; 17"]
["Inversión anual Dualiza","MM€",2.4300000000000002,"n.d.","n.d.","ü","2-8; 203-1; 203-2; 413-1",null,"1; 4; 8; 17"]
["1 Se incluye además de las diferentes aportaciones a otros programas destacados y a programas con otras fundaciones de ámbito territorial, la aportación a la Asociación de Voluntarios de CaixaBank."]
["2. El importe está incluido dentro del indicador “Canalización de fondos a proyectos (Acción Social)”."]
["3. Incluye el n.º total de personas que han participado en actividades de voluntariado dentro y fuera del ámbito del Mes Social en los últimos 12 meses. La cifra elimina duplicidades de aquellos voluntarios participantes en ambos ámbitos. Incluye los participantes en el Mes Social de mayo 2023."]
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["Otros indicadores de impacto"]
["Aportación directa e indirecta al PIB español","MM€",16897,13323,11519,null,"201-1; 203-2",null,"8; 9"]
["% Aportación directa e indirecta al PIB español","%",1.1599999999999999E-2,0.01,9.5999999999999992E-3,null,"201-1; 203-2",null,"8; 9"]
["Valor añadido Bruto de CaixaBank sobre el sector financiero y de seguros","%",0.16,0.17,0.17,null,"201-1; 203-2",null,"8; 9"]
["Aportación directa e indirecta al PIB portugués","MM€",1444,1000,913,null,"201-1; 203-2",null,"8; 9"]
["% Aportación directa e indirecta al PIB portugués","%",5.4000000000000003E-3,4.1999999999999997E-3,4.3E-3,null,"201-1; 203-2",null,"8; 9"]
["Valor añadido Bruto de BPI sobre el sector financiero y de seguros","%",0.09,7.0000000000000007E-2,6.8000000000000005E-2,null,"201-1; 203-2",null,"8; 9"]
["Puestos de trabajo generados a través del efecto de compras a proveedores1","Uds.",68929,62928,57108,"ü","203-2",null,"8; 9"]
["Puestos de trabajo generados a través del efecto de compras a proveedores - Portugal1","Uds.",7878,6068,6738,"ü","203-2",null,"8; 9"]
["Tributos pagados y  recaudación de tributos de terceros2","MM€",3938,3672,4074,null,"201-1; 207-4",null,"8; 9"]
["Tributos propios pagados3","MM€",1903,1894,2254,"ü","201-1; 207-4",null,"8; 9"]
["Tributos recaudados de terceros","MM€",2036,1778,1820,null,"201-1; 207-4",null,"8; 9"]
["Tipo impositivo total4","%",0.21560000000000001,0.3,0.3,null,"201-1; 207-4",null,"8; 9"]
["Otras aportaciones (Contribución FGD, FUR, extraordinaria sector bancario Portugal y Prestación Patrimonial DTA’s monetizables)","MM€",809,766,748,null,"201-1",null,"8; 9"]
["Premios Emprendedor XXI- Premios","MM€",0.8,0.78,0.8,"ü","413-1",null,"8; 9"]
["Premios Emprendedor XXI- Participantes en España y Portugal","Uds.",1056,1135,763,"ü","413-1",null,"8; 9"]
["1.  CaixaBank Research, a partir del valor de la actividad de CaixaBank, el PIB español la ocupación según Contabilidad Nacional y las cifras por trabajador y en función de tablas input-output del Instituto Nacional de Estadística (INE) con datos del cuarto trimestre."]
["2. Estos importes incluyen tanto los impuestos pagados como los recaudados de las sucursales internacionales y las filiales de Luxemburgo. "]
["3. No incluye Otras Aportaciones (FGD, FUR, Prestación Patrimonial DTA’s monetizables y Contribuciones al Sector Bancario Portugal)."]
["4.  El tipo impositivo total se mide como el porcentaje que representan los impuestos totales pagados - excluyendo Otras Aportaciones (FGD, FUR, Prestación Patrimonial DTA’s monetizables y Contribuciones al Sector Bancario Portugal)- sobre el beneficio antes \nde impuestos 1.903/(1.903+6.924)=21,56%."]
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["Plan de Gestión Ambiental"]
["Consumo energía eléctrica1","MWh",233472,259726,302319,"ü","302-1",null,"7; 12; 13"]
["Consumo energía eléctrica por empleado1","MWh",5.25,5.88,6.09,null,"302-3",null,"7; 12; 13"]
["Consumo de papel1","Toneladas",901.59,814.95,1246.22,"ü","301-1; 306-1",null,"7; 12; 13"]
["Consumo de papel por empleado1","Toneladas",0.02,0.02,0.03,null,"301-1; 306-1",null,"7; 12; 13"]
["Consumo de agua1","m3",421769,398206,506848,"ü","303-5",null,"7; 12; 13"]
["Consumo de agua por empleado1","m3",11.69,10.84,11.89,null,"303-5",null,"7; 12; 13"]
["Emisiones de gases invernadero (GEI) generadas - Huella de carbono (perímetro actual)2","t CO2 eq",{"$f":"+C519+C520+C521","v":230287.25},211903.19,216845.05,"ü","305-1; 305-2; 305-3",null,"7; 12; 13"]
["Alcance 1","t CO2 eq",8423.34,9576.2900000000009,9257.3799999999992,"ü","305-1",null,"7; 12; 13"]
["Alcance 2 (market-based method)","t CO2 eq",0,0,1153.55,"ü","305-2",null,"7; 12; 13"]
["Alcance 3","t CO2 eq",221863.91,202326.9,206434.11,"ü","305-3",null,"7; 12; 13"]
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["1. Datos de CaixaBank, S.A."]
["2. CO₂eq = CO2 equivalente. En línea con la metodología PCAF, incluye los siguientes gases de efecto invernadero: CO₂, CH₄, N₂O, HFCs, PFCs, SF₆ y NF₃."]
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[">EMISIONES DE GEI DE LA CARTERA DE FINANCIACIÓN E INVERSIÓN - EJERCICIO 2022"]
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[" 1. No incluye participadas ni cartera de negociación."]
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["> OBJETIVOS DE DESCARBONIZACIÓN"]
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[" 1. Se contemplan las emisiones Alcance 3 categoría 1: Use of sold producto, tank-to-wheel."]
[" 2. Se consideran factores mitigantes los compromisos e pase-out <=2030 o solo financiación de renovables."]