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[null,"Unidad de medida",2020,2019,"Ley 11/2018, de información no financiera y diversidad","GRI \n(Global Reporting Initiative)","ODS\n (Objetivos de Desarrollo Sostenible)"]
["Materialidad"]
["Temas materiales (relevancia alta y media)","uds",21,16,null,"102-21; 102-46, 102-47"]
["Consutas efectivas realizas","uds",4657,3285,null,"102-21; 102-46, 102-47"]
["Accionistas","uds",1820,1774,null,"102-21; 102-40"]
["Clientes","uds",1657,1069,null,"102-21; 102-40"]
["Empleados","uds",893,327,null,"102-21; 102-40"]
["Expertos y analistas","uds",287,115,null,"102-21; 102-40"]
[]
["Gobierno corporativo"]
["Recomendaciones de Buen Gobierno (CNMV) - Cumplimiento íntegro","uds",57,58,null,"102-18; 102-22"]
["Recomendaciones de Buen Gobierno (CNMV) - Cumplimiento  parcial","uds",4,3,null,"102-18; 102-22"]
["Recomendaciones de Buen gobierno (CNMV) - No se cumplen","uds",2,2,null,"102-18; 102-22"]
["Cuórum Junta General de Accionistas (JGA) (Ordinaria)","%",0.66700000000000004,0.65600000000000003,null,"102-18; 102-22"]
["Aprobación promedio de los puntos de la orden del dia de la JGA","%",0.96,0.96,null,"102-18; 102-22"]
["Consejeros independientes","%",0.42899999999999999,0.438,null,"102-18; 102-22"]
["Mujeres en el consejo","%",0.42899999999999999,0.375,null,"102-18; 102-22; 405-1"]
["Edad media Consejeros","años",65,61,null,"102-18; 102-22"]
["Asistencia promedio a las sesiones del Consejo ","%",1,0.97899999999999998,null,"102-18; 102-22"]
["Consejeros - Plazo medio de desempeño en el cargo","años",4.8,4.0999999999999996,null,"102-18; 102-22"]
["Consejeros independientes - Plazo medio de desempeño en el cargo","años",5.0999999999999996,4.9000000000000004,null,"102-18; 102-22"]
["Remuneración media de los Consejeros - Hombres1","miles €",308,289,"ü","405-1; 405-1"]
["Remuneración media de los Consejeros - Mujeres1","miles €",175,146,"ü","405-1; 405-2"]
["1. No incluye la remuneración derivada de cargos distintos a los propios de representación del Consejo de Administración de CaixaBank, S.A."]
[]
["Acción y estructura accionarial"]
["Cotización acción a cierre período","€/ac",2.101,2.798]
["Volumen negociacion diario promedio","uds",23637,23583]
["Porcentaje participación CriteriaCaixa","%",0.4,0.4,null,"102-5"]
["Porcentaje participación Autocartera, Consejeros y otros accionistas con representación en el Consejo","%",2.8000000000000001E-2,4.2999999999999997E-2,null,"102-5"]
["Porcentaje participación Free float de gestión","%",0.57099999999999995,0.55700000000000005,null,"102-5"]
["Free float - Minoristas","%",0.34,0.33,null,"102-5"]
["Free float - Institucionales","%",0.66,0.67,null,"102-5"]
["Accionistas","uds",564723,578123,null,"102-5"]
["Remuneración accionista del ejercicio","€/ac",7.0000000000000007E-2,0.15]
[]
["Posicionamiento comercial"]
["Clientes ","MM",15.2,15.6,"ü","102-2; 102-6; 102-7"]
["Clientes España","MM",13.4,13.7,"ü","102-2; 102-6; 102-7"]
["Clientes Portugal","MM",1.9,1.9,"ü","102-2; 102-6; 102-7"]
[]
["Cuotas de mercado en España"]
["Penetración de clientes particulares ","%",0.309,0.27800000000000002,null,"102-2; 102-6; 102-7"]
["Penetración de clientes particulares como 1ª entidad","%",0.23899999999999999,0.24399999999999999,null,"102-2; 102-6; 102-7"]
["Penetración autónomos españoles1 ","%",0.33100000000000002,0.33400000000000002,null,"102-2; 102-6; 102-7",8]
["Penetración comercios (facturación <1 MM€)","%",0.24199999999999999,0.24099999999999999,null,"102-2; 102-6; 102-7"]
["Penetración autónomos agrarios ","%",0.27800000000000002,0.27700000000000002,null,"102-2; 102-6; 102-7","1; 6; 14"]
["Créditos1","%",0.16200000000000001,"16,0%",null,"102-2; 102-6; 102-7"]
["Créditos a empresas1","%",0.16500000000000001,"15,4%",null,"102-2; 102-6; 102-7",8]
["Crédito finalidad  vivienda1","%",0.153,"15,7%",null,"102-2; 102-6; 102-7"]
["Depósitos1","%",0.156,"15,2%",null,"102-2; 102-6; 102-7"]
["Ahorro a largo plazo ","%",0.23300000000000001,"22,5%",null,"102-2; 102-6; 102-7"]
["Planes de pensiones","%",0.26300000000000001,"25,5%",null,"102-2; 102-6; 102-7"]
["Fondos de inversión","%",0.17499999999999999,"17,1%",null,"102-2; 102-6; 102-7"]
["Seguros de vida-ahorro2","%",0.29899999999999999,"28,7%",null,"102-2; 102-6; 102-7"]
["Seguros de vida-riesgo2","%",0.215,"19,4%",null,"102-2; 102-6; 102-7"]
["Seguros de salud","%",0.30499999999999999,"30,1%",null,"102-2; 102-6; 102-7"]
["Facturación tarjetas","%",0.23300000000000001,"23,5%",null,"102-2; 102-6; 102-7"]
["Facturación TPV's","%",0.26500000000000001,"27,5%",null,"102-2; 102-6; 102-7"]
["Domiliación pensiones2","%",0.20100000000000001,0.2,null,"102-2; 102-6; 102-7"]
[]
["Cuotas de mercado en Portugal"]
["Créditos1","%",0.107,0.104,null,"102-2; 102-6; 102-7"]
["Crédito finalidad vivienda1","%",0.122,0.11899999999999999,null,"102-2; 102-6; 102-7"]
["Depósitos1","%",0.106,0.10100000000000001,null,"102-2; 102-6; 102-7"]
["Domiciliación nóminas1","%",9.6000000000000002E-2,9.7000000000000003E-2,null,"102-2; 102-6; 102-7"]
["Fondos de inversión (incluye PPRs)1","%",0.188,0.2,null,"102-2; 102-6; 102-7"]
["Seguros de capitalización (inlcuye PPRs)1","%",0.114,0.112,null,"102-2; 102-6; 102-7"]
["1. Datos de 2020 a noviembre. 2. Datos de 2020 a septiembre."]
[]
["Banca próxima y accesible"]
["Red España"]
["Oficinas ","uds",3782,4118,"ü","102-2; 102-6; 102-7"]
["Oficinas retail","uds",3571,3918,null,"102-2; 102-6; 102-7"]
["de las que Store ","uds",548,458,null,"102-2; 102-6; 102-7"]
["de las que Business Bank","uds",49,{"$f":"28+14","v":42},null,"102-2; 102-6; 102-7"]
["de las que oficinas rurales AgroBank","uds",888,919,null,"102-2; 102-6; 102-7","1; 6; 14"]
["Centros Banca Privada","uds",68,127,null,"102-2; 102-6; 102-7"]
["Centros Empresa ","uds",128,53,null,"102-2; 102-6; 102-7"]
["Centros Institutional Banking","uds",14,15,null,"102-2; 102-6; 102-7"]
["Centros Corporate Banking","uds",1,1,null,"102-2; 102-6; 102-7"]
["Puntos de prescencia internacional","uds",27,27,null,"102-2; 102-6; 102-7"]
["Poblaciones españolas >5.000 habitantes con presencia CaixaBank","%",0.94,0.94,"ü",null,"1; 11"]
["Poblaciones españolas >10.000 habitantes con presencia CaixaBank","%",1,1,"ü",null,"1; 11"]
["Número de poblaciones en la que es la única entidad presente","uds",215,229,"ü",null,"1; 11"]
["Ciudadanos que disponen de una oficina en su municipio","%",0.91,0.91,"ü",null,"1; 11"]
["Ciudadanos en municipios pequeños (< 5.000 habitantes) cubiertos por oficina o agente de CaixaBank","%",0.33,"n.d.","ü",null,"1; 11"]
["Oficinas accesibles ","%",0.94,0.93,null,null,"1; 11"]
["Oficinas dónde se han eliminado barreras","uds",49,64,null,null,"1; 11"]
["Cajeros automáticos","uds",8827,9111,"ü","102-2; 102-6"]
["Cajeros accesibles","%",0.99,0.99,"ü",null,"1; 11"]
["Cajeros que disponen de vídeos de ayuda en lengua de signos","%",0.998,0.996,null,null,"1; 11"]
[]
["Red Portugal"]
["Oficinas Portugal","uds",421,477,"ü","102-2; 102-6; 102-7"]
["Oficinas retail","uds",360,406,null,"102-2; 102-6; 102-7"]
["Centros Premier/Privada","uds",27,36,null,"102-2; 102-6; 102-7"]
["Centros empresa","uds",34,34,null,"102-2; 102-6; 102-7"]
["Poblaciones portuguesas >10.000 habitantes con presencia","%",0.83,0.85,"ü",null,"1; 11"]
["Oficinas accesibles ","%",0.26,0.38,null,null,"1; 11"]
["Oficinas dónde se han eliminado barreras","uds","n.d.",5,null,null,"1; 11"]
["Cajeros automáticos - Portugal","uds",1285,1380,"ü","102-2; 102-6; 102-7"]
[]
["Innovación, multicanalidad y digitalización "]
["CaixaBank España"]
["Clientes digitales (Clientes Now)","MM",6.9,6.5,null,null,9]
["Clientes digitales (Clientes Now)","%",0.67700000000000005,0.61699999999999999,null,null,9]
["Clientes mobile","MM",{"$f":"2.9","v":2.9},"n.d.",null,null,9]
["Clientes mobile","%",0.42499999999999999,0.38,null,null,9]
["Penetración clientes digitales","%",0.34399999999999997,0.3,null,null,9]
["Clientes que se conectan diariamente (media 12 meses)","MM",2.5,1.8,null,null,9]
["Clientes inTouch","MM",1.4,1.3,null,null,9]
["Clientes imagin1","MM",3,1.4,null,null,9]
["Tarjetas descargadas en el teléfono móvil","MM",2.2999999999999998,1.91,null,null,9]
[]
["BPI"]
["Clientes digitales (BPI Net)","MM",0.7,"n.d.",null,null,9]
["Clientes digitales (BPI Net)","%",0.46700000000000003,"n.d.",null,null,9]
[]
["Grupo CaixaBank2"]
["Tarjetas emitidas","MM",18.3,17.600000000000001]
["Facturación tarjetas ","MM€",50892,52052]
["Comercios/PoS","uds",438889,423767]
["Facturación en datáfonos","MM€",{"$f":"47344+1854","v":49198},55499]
["1.  Incluye 1,8 MM de clientes mayores de 18 años, 1,1 MM clientes menores y usuarios registrados no clientes. En 2019 los clientes mayores de 18 años eran 1,4 MM."]
["2. No incluye Money To Pay."]
[]
["Experiencia del cliente y calidad"]
["Usuarios contactados","uds",228537,399480]
[]
["CaixaBank España"]
["Net Promoter Score Retail (NPS) ","%",0.28899999999999998,0.29799999999999999]
["Clientes comprometidos","%",0.34799999999999998,0.35]
["Índice de experiencia (IEX) (escala 0-100)","uds",86.1,86.3]
[]
["BPI"]
["IEX Particulares (escala 0-100)","uds",91,87.7]
[]
["Ciberseguridad, eficiencia y infraestructura IT"]
["Inversión en seguridad de la información","MM€",50,50,null,null,"9; 16"]
["Personas en el equipo de Security & Governance","uds",39,36,null,null,"9; 16"]
["Simulacros de phising por empleado/año","uds",12,12,null,null,"9; 16"]
["0-clickers en campañas de phising ","%",0.54,0.48,null,null,"9; 16"]
["Empleados formados en Ciberseguridad","%",0.98,0.98,null,null,"9; 16"]
["Inversión en desarrollo y tecnología","MM€",{"$f":"626+81+8+4+22+3+1+25+1+10+50+102","v":933},931,null,null,9]
["Transacciones procesadas","MM",120666,98963]
["Incidencia relevantes resueltas en menos de 4 horas","%",0.79,0.88700000000000001]
["Número de aplicaciones gestionadas en la nube interna - Grado de adopción del cloud","uds/%","476/16,6","400/9,9"]
["Datos gestionados diáriamente en el modelo datapool","TB",1100,650]
["Informes regulatorios generados en base a datapool","%",0.82199999999999995,0.77500000000000002]
["Casos de robotics implantados","uds",295,144]
["Tiempo dedicado a procesos administrativos en oficinas","%",0.16500000000000001,0.185]
["Asistentes cognitivos para asistir procesos administrativos (inteligencia artificial)","uds",3,3]
["Mejora time-to-market de proyectos","%","-5,8%",-0.11]
[]
["Personas que trabajan en CaixaBank"]
["Empleados Grupo CaixaBank","uds",35434,35736,"ü","102-8"]
["CaixaBank, S.A.","uds",27404,27572,null,"102-8"]
["BPI","uds",4622,4840,null,"102-8"]
["Otras sociedades del Grupo","uds",{"$f":"+C157-C159-C158","v":3408},{"$f":"+D157-D158-D159","v":3324},null,"102-8"]
["Edad media","años",43.7,42.6,null,"102-8"]
["Antigüedad media","años",16,15.5,null,"102-8"]
["Número de empleados con discapacidad","uds",362,343,"ü","102-8; 405-1"]
["Empleados con contrato fijo o indefinido a tiempo completo","%",{"$f":"35169/35434","v":0.99252130721905518},0.98299999999999998,null,"102-8"]
["Mujeres","%",0.54600000000000004,0.54800000000000004,"ü","102-8 ; 405-1",5]
["Mujeres en posiciones directivas a partir de subdirección de oficina A y B1","%",0.41599999999999998,0.41299999999999998,null,"102-8; 405-1",5]
["Posiciones directivas cubiertas internamente1","%",0.99099999999999999,0.99299999999999999,null,"102-8"]
["Remuneraciones medias","€",59864,58902,"ü","102-8, 401-1"]
["Remuneraciones medias - Hombres","€",66591,65857,"ü","405-2 ; 102-8; 102-38 ; 102-39"]
["Remuneraciones medias - Mujeres","€",54285,53076,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Brecha salarial","%",1.77E-2,1.6899999999999998E-2,"ü","102-8; 405-2"]
["Remuneraciones medias - Directivos","€",98509,97444,"ü","405-2 ; 102-38 ; 102-39; 102-8",5]
["Remuneraciones medias - Mandos Intermedios","€",70601,69375,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Remuneraciones medias - Resto empleados","€",48100,46497,"ü","405-2 ; 102-38 ; 102-39; 102-8"]
["Horas de formación por empleado","uds",73.3,98,"ü","404-1 ; 102-8"]
["Inversión en formación por empleado","€",417,456,"ü","404-1 ; 102-8"]
["Profesionales certificados por encima de formación obligatoria Mifid II","uds",6557,6548,null,"404-1 ; 404-2; 102-8"]
["Empleados con certificación en asesoramiento financiero","uds",18710,18074,null,"404-1 ; 404-2; 102-8"]
["Empleados formados en Ley de Crédito inmobiliario","uds",18066,9863,null,"404-1 ; 404-2; 102-8"]
["Incorporaciones","uds",640,1125,"ü","102-8; 401-1"]
["Incorporaciones mujeres","uds",307,510,"ü","102-8; 401-1"]
["Incorporaciones hombres","uds",333,615,"ü","102-8; 401-1"]
["Despidos","uds",88,92,"ü","102-8"]
["Despidos mujeres","uds",45,40,"ü","102-8"]
["Despidos hombres","uds",43,52,"ü","102-8"]
["Rotación del personal no deseada","%",2.5000000000000001E-3,3.0000000000000001E-3,"ü","401-1; 102-8"]
["Empleados cubiertos por algún convenio colectivo","%",1,1,"ü","102-8; 102-41"]
["Empleados que disfrutaron reducciones de jornada (cuidado hijos)1","uds",1080,1691,null,"102-8",5]
["Empleados de excedencia (cuidados personas, etc.)1","uds",769,555,null,"102-8",5]
["Empleados que disfrutaron permisos retribuidos1","uds",2344,2555,null,"102-8",5]
["Número de accidentes de trabajo","uds",{"$f":"280+5","v":285},523,"ü","403-9; 102-8"]
["Número de accidentes de trabajo - Mujeres","uds",{"$f":"180+3","v":183},{"$f":"345+2","v":347},"ü","403-9; 102-8"]
["Número de accidentes de trabajo - Hombres","uds",{"$f":"100+2","v":102},{"$f":"171+5","v":176},"ü","403-9; 102-8"]
["Frecuencia de los accidentes en el trabajo (índice de accidentabilidad)","uds",1.04,1.77,"ü","403-9; 102-8"]
["Frecuencia de los accidentes en el trabajo (índice de accidentabilidad) - Mujeres","uds",1.48,2.4300000000000002,"ü","403-9; 102-8"]
["Frecuencia de los accidentes en el trabajo (índice de accidentabilidad) - Hombres","uds",0.52,1.01,"ü","403-9; 102-8"]
["Tasa de absentismo gestionable","%",3.4000000000000002E-2,2.8199999999999999E-2,"ü","102-8"]
["Participación Estudio Compromiso","%",0.7,"n.d.",null,"102-8"]
["Satisfacción global Estudio Compromiso2","%",0.71,"n.d.",null,"102-8"]
["1. CaixaBank, S.A."]
["2. Total favorable (TF). Estudio biannual. En 2018 el TF fue del 75%."]
[]
["Comportamiento responsable y ético"]
["Empleados con retribución vinculada a cursos de formación sobre conducta","uds",34605,29707,"ü","102-17; 205-2; 412-2","12; 16"]
["Acciones de sensibilización (ética e integridad)","uds",260,313,"ü","102-17; 205-1; 205-2; 412-2","12; 16"]
["Canal de consultas y denuncias - Denuncias","uds",38,21,"ü","102-17; 205-1; 412-1","12; 16"]
["s/ Conflictos de intereses","uds",3,"n.d.","ü",null,"12; 16"]
["s/ Reglamento Interno de Conducta en el Mercado de Valores","uds",0,"n.d.","ü",null,"12; 16"]
["s/ Política anticorrupción","uds",1,"n.d.","ü","205-1","12; 16"]
["s/ Comercialización de productos transparencia y protección al cliente","uds",15,"n.d.","ü","417-1; 417-2","12; 16"]
["s/ Protección de datos /confidencialidad de la información","uds",6,"n.d.","ü",null,"12; 16"]
["Otros","uds",13,21,"ü",null,"12; 16"]
["Canal de consultas y denuncias - Consultas","uds",489,285,"ü","102-17; 205-1; 412-1; ","12; 16"]
["s/ Conflictos de intereses","uds",88,112,"ü",null,"12; 16"]
["s/ Reglamento Interno de Conducta en el Mercado de Valores","uds",288,94,"ü",null,"12; 16"]
["s/ Política anticorrupción","uds",22,29,"ü","205-1; 205-3","12; 16"]
["s/ Comercialización de productos transparencia y protección al cliente","uds",10,"n.d.","ü","417-1; 417-2","12; 16"]
["s/ Protección de datos /confidencialidad de la información","uds",10,"n.d.","ü",null,"12; 16"]
["Otros","uds",65,{"$f":"37+13","v":50},"ü",null,"12; 16"]
["Denuncias formales referidas a posibles casos de acoso","uds",3,5,"ü","412-1","12; 16"]
["Casos de acoso confirmados","uds",1,0,"ü","412-1","12; 16"]
["Servicio Atención al Riesgo Reputacional - Consultas","uds",279,310,null,"412-1","12; 16"]
["s/ Defensa","uds",{"$f":"C222*0.37","v":103.23},{"$f":"D222*39%","v":120.9},null,"412-1","12; 16"]
["Otros","uds",{"$f":"+C222-C223","v":175.76999999999998},{"$f":"D222*48%","v":148.79999999999998},null,"412-1","12; 16"]
[]
["Transparencia y comercialización y comunicación responsables "]
["Productos/servicios analizados (Comité de Producto)","uds",246,218,null,"417-1"]
["Productos/servicios denegados en primera instancia por no cumplir principios acordados  (Comité de Producto)","uds",4,2,null,"417-1"]
["Campañas publicitarias testeadas (Autocontrol)",null,4764,3279,null,"417-1",16]
[]
["Servicio de Atención al Cliente (SAC)"]
["Reclamaciones recibidas - SAC","uds",119361,75766,"ü"]
["Tiempo medio de resolución - < 10 días","%",0.25,0.32,"ü"]
["Tiempo medio de resolución - 10 a 30 días","%",0.57999999999999996,0.56999999999999995,"ü"]
["Tiempo medio de resolución - Más de 30 días","%",0.17,0.11,"ü"]
["Resolución - a favor del declarante","%",0.49,0.48,"ü"]
["Resolución - a favor de la Entidad","%",0.33,0.36,"ü"]
["Inadmitidas / sin pronunciamiento","%",0.18,0.16,"ü"]
["Servicios de Reclamaciones de los Supervisores","uds",1598,1322,"ü"]
[]
["Reclamaciones recibidas BPI","uds",5181,3967,"ü"]
["Reclamaciones concluidas a favor del cliente BPI","%",0.22,0.14000000000000001,"ü"]
[]
["Contact Center Clientes"]
["Contactos Contact Center Clientes  ","uds",4078810,3100880,"ü","102-43"]
["Interacciones a través del asistente virtual Neo - CaixaBank Now","uds",5087191,2989594]
[]
["Accionistas e inversores"]
["Número de reuniones del Comité consultivo accionistas","uds",3,3,"ü","102-21"]
["Reuniones (road-shows) Inversores y analistas","uds",541,">500","ü","102-21"]
[]
["Inclusión financiera"]
["Bonos sociales emitidos CaixaBank ","MM€",1000,1000,"ü","203-1; 203-2; 413-1","1; 8"]
["Microcréditos y otros préstamos con impacto social concedidos","MM€",900,725,"ü","203-1; 203-2; 413-1","1; 10"]
["Familiares","MM€",373,413,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["Negocios","MM€",374,204,"ü","203-1; 203-2; 413-1",8]
["Oras finanzas con impacto social","MM€",154,{"$f":"+D254-D256-D255","v":108},"ü","203-1; 203-2; 413-1","3; 9"]
["Microcréditos y otros préstamos con impacto social concedidos","uds",105378,99328,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["Nuevos negocios creados con el apoyo de los microcréditos","uds",5416,9002,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["Puestos de trabajo creados con el apoyo de los microcréditos","uds",8737,20174,"ü","203-1; 203-2; 413-1","1; 2; 8; 10"]
["Cuentas Sociales","uds",125878,83483,"ü","413-1","1; 8"]
[]
["Inversión socialmente responsable"]
["Banca Privada - Sesiones de formación a clientes sobre ISR y filantropía","uds",12,12,null,"413-1"]
["Banca Privada - aumento de los saldos medios de clientes invertidos en fondos de inversión ISR","%",1.76,5.01,null,"413-1"]
[]
["VidaCaixa (incluye BPI Vida e Pensoes)"]
["Recursos gestionados de clientes","MM€",96467,93011,null,"102-2; 102-6"]
["Inversiones que tienen en consideración criterios ASG1","%",1,1,null,"413-1",12]
["Exclusiones","uds",4,4,null,"413-1",12]
["Exposición a bonos sociales o sostenibles","MM€",452,152,null,"413-1",12]
["Exposición a bonos verdes","MM€",852,321,null,"413-1",12]
["Juntas donde se ha votado a favor de propuestas de los accionistas en materia ASG - Proxy voting","uds",52,67,null,"413-1",12]
["Juntas donde se ha votado en contra miembros del board por motivo ASG - Proxy voting","uds",12,13,null,"413-1",12]
["Número de diálogos con gestoras for motivos ASG","uds",63,"n.d.",null,"413-1",12]
["Número de engagements colectivos ","uds",6,6,null,"413-1",12]
["Número de engagements individuales","uds",20,10,null,"413-1",12]
[]
["CaixaBank Asset Management (incluye BPI Gestao de Activos y CABk Asset Management Luxembourg)"]
["Activos bajo gestión","MM€",60486,59628,null,"102-2; 102-6"]
["Inversiones que tienen en consideración criterios ASG2","%",0.88200000000000001,0.85299999999999998,null,"413-1",12]
["Exclusiones","uds",4,3,null,"413-1",12]
["Exposición a bonos sociales o sostenibles","MM€",{"$f":"242+48","v":290},"n.d.",null,"413-1",12]
["Exposición a bonos verdes","MM€",1040,"n.d.",null,"413-1",12]
["Juntas donde se ha votado a favor de propuestas de los accionistas en materia ESG - Proxy voting","uds",57,37,null,"413-1",12]
["Juntas donde se ha votado en contra miembros del board por motivo ESG - Proxy voting","uds",9,9,null,"413-1",12]
["Número de engagements colectivos ","uds",2,2,null,"413-1",12]
["Número de engagements individuales","uds",42,4,null,"413-1",12]
["Volumen gestionado CaixaBank Selección Futuro Sostenible","MM€",509.1,136.1,null,"413-1",12]
["Volumen gestionado MicroBank Fondo Ético ","MM€",116,91.2,null,"413-1",12]
["Volumen gestionado MicroBank Fondo Ecológico","MM€",61.5,32.799999999999997,null,"413-1",12]
["1. No incluye información de BPI Vida e Pensoes (4.045 MM€). En proceso de integración de criterios ASG."]
["2. Calculado sobre los fondos de inversión es España (efectivo). "]
[]
["Estrategia medioambiental"]
["Bonos verdes emitidos CaixaBank ","MM€",1000,0,"ü","203-1; 203-2; 413-1","7; 9"]
["Participación en la colocación de bonos sostenibles ","MM€",{"$f":"600+500+500+100","v":1700},{"$f":"750+600","v":1350},"ü","203-1; 203-2; 413-1","7; 9; 13"]
["Participación en la colocación de bonos verdes","MM€",{"$f":"500+700+1250+500+750","v":3700},{"$f":"600+500+450+1000","v":2550},"ü","203-1; 203-2; 413-1","7; 9; 13"]
["Cartera intensiva en carbono","%","≈2%","≈2%","ü","102-29; 201-2; 203-2; 413-1; 403-2","7; 13"]
["Principios de Ecuador - Operaciones financiadas","MM€",1430,1412,"ü","102-29; 201-2; 203-2; 413-1",13]
["Categoria A  (potenciales impactos ASG significativos)","MM€",225,313,"ü","102-29; 201-2; 203-2; 413-1",13]
["Categoria B (potenciales impacto ASG limitados y mitigables)","MM€",1042,1099,"ü","102-29; 201-2; 203-2; 413-1",13]
["Categoria C (potenciales impacto ASG mínimos o sin impacto adverso)","MM€",163,0,"ü","102-29; 201-2; 203-2; 413-1",13]
["Préstamos referenciados a índices de sostenibilidad","MM€",2997,919,"ü","201-2; 203-2; 413-1","7; 13"]
["Promociones inmobiliarias con calificación prevista A o B","MM€",1001,938,"ü","201-2; 203-2; 413-1","7; 13"]
["Promociones inmobiliarias con calificación prevista A o B - Real estate comercial","MM€",306,248,"ü","201-2; 203-2; 413-1","7; 13"]
["Project Finance energías renovables","MM€",3163,2453,"ü","201-2; 203-2; 413-1","7; 13"]
["Préstamos con Green Certificate según GLP","MM€",2021,497,"ü","201-2; 203-2; 413-1","7; 13"]
["Ecofinanciación (Consumo y Agro)","MM€",54,43,"ü","201-2; 203-2; 413-1","2; 7; 13"]
["Solicitudes de financiación evaluadas integrando el riesgo medioambiental","uds",630,100,"ü","201-2; 203-2; 413-1","7; 13"]
["Financiación sostenible - BPI","MM€",{"$f":"38+80+8+7+50","v":183},{"$f":"70+45+16+5+90","v":226},"ü","201-2; 203-2; 413-1","7; 13"]
[]
["Acceso a la vivienda"]
["Llamadas atendidas por el Servicio de Atención al Cliente Hipotecario","uds","n.d.",4119,"ü","203-1; 203-2","1; 10; 11"]
["Daciones en pago año en curso","uds",370,981,"ü","203-1; 203-2","1; 10; 11"]
["Viviendas programa de alquiler social1","uds",14455,{"$f":"2416+2464","v":4880},"ü","203-1; 203-2","1; 10; 11"]
["Viviendas con subvención","uds",5562,"n.a.","ü","203-1; 203-2"]
["Viviendas sin subvención","uds",7568,"n.a.","ü","203-1; 203-2"]
["Programa de alquiler social centralizado - Fundación Bancaria \"la Caixa\"","uds",1325,2416,null,"203-1; 203-2"]
["Programa de alquiler social descentralizado - Fundación Bancaria \"la Caixa\"","uds","n.a.",2464]
["Importe medio de los alquileres de la cartera social  con subvención ","€",236,"n.a.","ü","203-1; 203-2","1; 10; 11"]
["Importe medio de los alquileres de la cartera social sin subvención ","€",273,"n.a.","ü","203-1; 203-2","1; 10; 11"]
["1. En 2020 se ha lanzado un nuevo modelo de gestión mediante la colaboración de un orientador social."]
[]
["Cultura financiera"]
["Mucho por Hacer - Audiencia potencial ","MM",67,"n.a.",null,"413-1",4]
["Mucho por Hacer - Views","MM",8.3000000000000007,"n.a.",null,"413-1",4]
["Voluntarios de CaixaBank - Educación Financiera - Beneficiarios ","uds",{"$f":"1191+12667+3048+2020","v":18926},1636,null,"413-1",4]
["Voluntarios de CaixaBank - Educación Financiera - Talleres","uds",{"$f":"112+866+213+162","v":1353},128,null,"413-1",4]
["CaixaBankTalks - Conferencias sobre planificación de jubilación - Asistentes","uds",5007,6445,null,"413-1",4]
["CaixaBankTalks - Conferencias sobre planificación de jubilación - Sesiones (presenciales + virtuales)","uds",32,308,null,"413-1",4]
["AulaTalks - Conferencias para accionistas / Visualizaciones","uds","3 (30.668)","5 (4.771) ",null,"413-1",4]
["Cursos para accionistas / Visualizaciones","uds","12 (6.084)","30 (2.588)",null,"413-1",4]
["Artículos publicados por economistas de CaixaBank Research","uds",690,654,null,"413-1",4]
["Conferencias realizadas por los economistas de CaixaBank Research","uds",82,84,null,"413-1",4]
["Seguidores en el perfil de twitter de CaixaBank Research","uds",4063,4073,null,"413-1",4]
[]
["Proveedores - Compras corporativas"]
["Número de proveedores de gestión","uds",2393,3006,null,"102-9"]
["Volumen facturado por proveedores de gestión","MM€",2120,2183,null,"102-9"]
["Proveedores homologados en el ejercicio","uds",688,584,null,"102-9"]
["Plazo medio de pago a proveedores","días",21,22.5,"ü","102-9"]
["Volumen negociado a través de negociación electrónica (RFQ, RFP o Subasta)","MM€",642,574,null,"102-9"]
["Volumen de gestión correspondiente a proveedores locales - España","%",0.97,0.95,"ü","102-9; 204-1"]
["Volumen de facturación de les CEE (Centros Especiales de empleo)","MM€",5.4,4.5999999999999996,"ü","102-9; 414-1"]
["Auditorías realizadas","uds",16,12,"ü","102-9"]
["Proveedores con certificación ISO 14001","uds",1226,858,"ü","102-9"]
[]
["Acción social"]
["Voluntarios recurrentes (mínimo de 4 acciones en el año)","uds",1825,2473,"ü","413-1","1;2;10"]
["Voluntarios activos con compromiso  (1 acción en el año diferente de la Semana Social)","uds",4594,"n.a.",null,"413-1","1;2;10"]
["Semanas sociales - Actividades","uds",177,4389,"ü","413-1","1;2;10"]
["Semanas sociales - Empleados Grupo CaixaBank que participan","uds",10377,14403,"ü","413-1","1;2;10"]
["Semanas sociales - Entidades locales que participan","uds",111,1875,"ü","413-1","1;2;10"]
["Campaña #ReUtilízame - Entidades","uds",159,"n.a.","ü","413-1","1;2;10"]
["Campaña #ReUtilízame - Empresas participantes","uds",13,"n.a.","ü","413-1","1;2;10"]
["Campaña #ReUtilízame - Artículos donados","uds",36634,"n.a.","ü","413-1","1;2;10"]
["Obra social descentralizada - Fondos de Fundación \"la caixa\" canalizados por oficinas de CaixaBank para proyectos sociales locales","MM€",44.8,44.7,"ü","413-1","1;2;10"]
["Obra social descentralitzada - Numero de acciones de entidades sociales locales atendidas por la OSD","uds",8557,8867,"ü","413-1","1;2;10"]
["Obra social descentralitzada - Entidades beneficiarias","uds",6904,10690,"ü","413-1","1;2;10"]
["Campaña ningún niño sin bigote - millones de litros de leche recogida","MM litros","n.a.",2.56,"ü","413-1","1;2;10"]
["Programa el árbol de los sueños - Beneficiarios: Niños que han recibido un regalo","uds",{"$f":"23946+6946","v":30892},{"$f":"24217+10613","v":34830},"ü","413-1","1;2;10"]
["Ayudas canalizadas por BPI procedentes de la Fundación Bancaria \"la  y aportación BPI - Iniciativa Social Descentralizada","MM€",28.9,21.7,"ü","413-1","1;2;10"]
[]
["Otros indicadores de impacto"]
["Aportación directa e indirecta al PIB español","MM€",9611,9468,null,"201-1; 203-2",8]
["%Aportación directa e indirecta al PIB español","%",8.6E-3,7.6E-3,null,"201-1; 203-2",8]
["Valor añadido Bruto de CaixaBank sobre el sector financiero y de seguros","%",0.13700000000000001,0.13600000000000001,null,"201-1; 203-2","8; 9"]
["Aportación directa e indirecta al PIB portugués","MM€",832,791,null,"201-1; 203-2",8]
["%Aportación directa e indirecta al PIB portugués","%",4.1999999999999997E-3,3.7000000000000002E-3,null,"201-1; 203-2",8]
["Valor añadido Bruto de BPI sobre el sector financiero y de seguros","%",6.2E-2,6.0999999999999999E-2,null,"201-1; 203-2"]
["Puestos de trabajo generados a través del efecto de compras a proveedores","uds",49110,46440,"ü","203-2","8; 9"]
["Puestos de trabajo generados a través del efecto de compras a proveedores - Portugal","uds",6273,6175,"ü","203-2","8; 9"]
["Tributos pagados y  recaudación de tributos de terceros","MM€",2654,2633,null,"201-1; 207-4"]
["Tributos propios pagados","MM€",1232,1175,"ü","201-1; 207-4"]
["Tributos recaudados de terceros","MM€",1422,1461,null,"201-1; 207-4"]
["Otras aportaciones (Contribución FGD, FUR y extraordinaria sector bancario Portugal)","MM€",371,{"$f":"242+103+15","v":360},null,"201-1"]
["Tipo impositivo total","%",0.43,0.36,null,"201-1; 207-4"]
["Premios Emprendedor XXI- Premios","MM€",0.8,0.8,"ü","413-1","8; 9"]
["Premios Emprendedor XXI- Participantes en España","uds",955,{"$f":"854+139","v":993},"ü","413-1","8; 9"]
["Nueva financiación a negocios y emprendedores","MM€",8223,4881,"ü","203-1; 203-2","8; 9"]
[]
["Plan de Gestión Ambiental1"]
["Consumo energía eléctrica ","MWh",141360,152697,"ü","201-1; 203-2","7; 13"]
["Consumo energía eléctrica por empleado","MWh",5.14,5.27,"ü","201-1; 203-2","7; 13"]
["Consumo de energía eléctrica de origen renovable certificado","%",0.99299999999999999,0.995,"ü","201-1; 203-2","7; 13"]
["Conusmo de papel ","Toneladas",918,1208,"ü","201-1; 203-2","7; 13"]
["Conusmo de papel por empleado","Toneladas",0.03,0.04,"ü","201-1; 203-2","7; 13"]
["Conusmo de papel reciclado respecto el total de papel consumido","%",0.97499999999999998,0.97199999999999998,"ü","201-1; 203-2","7; 13"]
["Emisiones de gases invernadero (GEI) generadas - Huella de carbono","t CO2 eq",16245,21124,"ü","201-1; 203-2","7; 13"]
["Alcance 1","t CO2 eq",3597,5573,"ü","201-1; 203-2","7; 13"]
["Alcance 2","t CO2 eq",287,459,"ü","201-1; 203-2","7; 13"]
["Alcance 3","t CO2 eq",12361,15092,"ü","201-1; 203-2","7; 13"]
["Emisiones de gases invernadero (GEI) generadas por empleado","t CO2 eq",0.59,0.73,"ü","201-1; 203-2","7; 13"]
[]
["Respuesta a la emergencia Covid-19 y contribución a la recuperación"]
["Moratorias concedidas España","uds",388641,"n.a.",null,"413-1","1;2;10"]
["Moratorias concedidas España","MM€",11097,"n.a.",null,"413-1","1;2;10"]
["Moratorias concedidas Portugal","uds",108612,"n.a.",null,"413-1","1;2;10"]
["Moratorias concedidas Portugal","MM€",6127,"n.a.",null,"413-1","1;2;10"]
["Financiación con garantía pública concedida","MM€",13191,"n.a.",null,"413-1","1;2;10"]
["Préstamo negocios FEI-Covid-19","uds",3424,"n.a.",null,"413-1","1;2;10"]
["Préstamo negocios FEI-Covid-19","MM€",54,"n.a.",null,"413-1","1;2;10"]
["Clientes apoyados con el anticipo de las pensiones o prestaciones de desempleo","MM","≈ 4","n.a.",null,"413-1","1;2;10"]
["Contribución al fondo solidario sectorial para proteger al personal sanitario (seguro gratuito de vida y hospitalización)1","MM€",8.5,"n.a.",null,"413-1","1;2;10"]
["% oficinas abiertas en período estado de alarma (España)","%",0.9,"n.a.",null,"413-1","1;2;10"]
["% oficinas abiertas en período estado de alarma (Portugal)","%",0.86,"n.a.",null,"413-1","1;2;10"]
["Obra social descentralitzada - Canalización de fondos a necesidades urgentes","MM€",9.1999999999999993,"n.a.",null,"413-1","1;2;10"]
["Obra social descentralitzada - Acciones sociales","uds",1682,"n.a.",null,"413-1","1;2;10"]
["Campaña #Ningún hogar sin alimentos - Recaudación","MM€",2.4,"n.a.",null,"413-1","1;2;10"]
["Covid -19 Distribución de tablets a personas vulnerables (España / Portugal)","uds","2.400 / 526","n.a.",null,"413-1","1;2;10"]
["Covid -19 Recaudación a través de la Red de emergencia alimentaria (Portugal)","MM€",1.7,"n.a.",null,"413-1","1;2;10"]
["Arrendatarios beneficiados por la condonación de alquileres de inmuebles propios - Covid19","uds",4786,"n.a.",null,"413-1; 203-1; 203-2","1; 10; 11"]
["1. Incluye la aportación de SegurCaixa Adeslas."]