6,500 transactions
per second at peak times
per second at peak times
2,000 million
transactions per month
transactions per month
250 terabytes
managed
managed
More than 90 projects
based on Big Data
based on Big Data
We’ve taken on innovation as a challenge and differential feature of our culture. Our goal is to take advantage of the opportunities the digital revolution offers banking to provide better service and improve management capacity in every area of the organisation.
digital banking at national and international level
Over 990,000
daily visits to
CaixaBankNow website
Languages
Penetration of digital market***
Over 57%
of digital customers*
Million digital customers**
#1
digital banking at national and international level
Over 990.000 daily
visits to CaixaBankNow website
Over 57%
of digital customers*
23 languages
32% penetration of digital market***
5.2 million mobile customers*
2.8 million customer transactions**
Best Tech Project award 2018, in the mobile category (The Banker)
CaixaBank apps receive 4.6 stars in Android and IOS
ImaginBank continues to position itself as the benchmark Spanish financial app
2.8 million customer transactions**
Best Tech Project award 2018, in the mobile category (The Banker)
New CaixaBank appCaixaBank apps receive 4.6 stars in Android and IOS.
ImaginBank continues to position itself as the benchmark Spanish financial app
Million
users a
month
Languages
of ATMs are
fully accessible
market share
measured
by number of
terminals in
Spain
Automatic
ATMs
Different
financial
operations
9.425 automatic ATMs
The widest network in Spain
6.7 millions users a month
+250 different
financial operations
18% market share measured by number of
terminals in Spain
96% of ATMs are
fully accessible
17 languages
million
cards
of transactions made with contactless
out of total card-present transactions
Invoicing
Contactless
market
of total online sales
transactions in shops
in invoicing
in e-commerce invoicing
Contactless technology
Visa Contactless bracelets
CaixaBank Pay (payment using mobile phone)
Samsung Pay
TAP Visa Contactless
Mobile dataphones
CaixaWallet
Cybercards
19,2 M million cards
57% of transactions made with contactless
out of total card-present transactions
Market share
Invoicing
Contactless market
20% of total online sales
Market share in card invoicing
1,452 million
transactions in shops
in invoicing
in e-commerce invoicing
437,714 TPV fitted
9 out of 10 are contactless
Main experiences in payment method innovation:
Contactless technology
Visa Contactless bracelets
CaixaBank Pay
(payment using mobile phone)
Samsung Pay
TAP Visa Contactless
Mobile dataphones
CaixaWallet
Cybercards
6,500 transactions
per second at peak times
2,000 millones
de transaccions al mes
250 terabytes managed
More than 90 projects
based on Big Data
Currently supports 185 work applications
to manage and store more than 1.000 million transaction data items a month
Work group specialising in computer security
Centralising and controlling security for the entire Group
Consultancy on foreign trade using cognitive computation
Research into advanced deep learning systems with applications in financial innovation and operative banking management
Internal CaixaBank cloud
Currently supports 185 work applications
Two data processing centers
to manage and store more than 1.000 million transaction data items a month
CiberSOC
Work group specialising in computer security
Integrated Security
Operation Center
Centralising and controlling security for the entire Group
IBM Watson
Consultancy on foreign trade using cognitive computation
Barcelona
Supercomputing Center
Research into advanced deep learning systems with applications in financial innovation and operative banking management
2.0 community open to participation from all users
provided by customers and implemented by the bank
received during 2015
Internal website for employees to share ideas and knowledge
put forward ideas and comments in 2015
Annual marathon for financial app developers
in the 2016 edition
Annual 24-hour competition which held a Games Edition in 2016, where the challenge is to design and create content to build client loyalty with the imaginBank app
2.0 community open to participation from all users
Over 100 ideas
provided by customers and implemented by the bank
15,091 service suggestions
received during 2015
Internal website for employees to share ideas and knowledge
Over 1,500 employees
put forward ideas and comments in 2015
Employees that connected during 2015:
Annual marathon for financial app developers
More than 100 participants
in the 2016 edition
Annual 24-hour competition which held a Games Edition in 2016, where the challenge is to design and create content to build client loyalty with the imaginBank app
Model based on retail trade
Offices designed from the conclusions of different tests on employees, customers and non customers
Wide open spaces that remove physical barriers between customers and employees
Complete mobility solution, the first in the financial sector created especially for the sales network
More than 24.000 smartphones and 20.000 smart PCs to ease employee mobility
Developing custom-built apps designed exclusively for bank administrators
This system connected branches to the central computer.
The first automatic cash machine only worked with credit cards. Pass books were used later on.
The first ”la Caixa” Visa cards were offered plus ATM cards.
The entity was a pioneer in Spain in introducing the first personal computers in branches.
The bank began internet banking.
Launch of the ”la Caixa” mobile banking website.
Application of contactless technology to mobile phones.
Barcelona was the first European city to welcome contactless payments in shops and ATMs.
Top bank in developing wearable financial applications.
First mobile-only bank to be set up in Spain and the first in the world where all transactions are performed using apps for mobile phones or social media.
Launches the banking sector's first chatbot
First bank in Spain to offer the service.
the first innovation hub in Spain specialised in commerce and payment methods, in partnership with Global Payments, Samsung Visa and Arval.
CaixaBank has developed a new concept for offices to respond to new customer habits. The office design was based on a test with clients, employees and non-clients who provided their opinions on how they wanted the office of the future to be.
At CaixaBank, we understand that innovation means always looking forward, setting new challenges, and doing this with people in mind. That's why we are leaders in banking innovation. Now, our customers can withdraw money at ATMs using facial recognition technology, a service that won The Banker Magazine's 2019 Best Tech Project Award.
Most Innovative Financial Institution of Western Europe 2019
Best Private Bank for digital communication –Global 2019
Best “Delivery channels” Tech project 2019
