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Corporate responsibility

Our approach

Business ethics

Business ethics


All members of CaixaBank’s human team have the unavoidable obligation of basing their conduct on good faith, integrity and common sense.

CaixaBank Code of Business and Ethics and CaixaBank action policy in anti-corruption matters include the values, principles and rules that have to be respected both in internal professional relationships within the company and in external ones with customers, shareholders, suppliers and the general public in all areas where it is present.

Access to Code of Ethics

Access to Policy in Anti-corruption matters

CaixaBank manages its tax duties according to the principles of transparency with stakeholders, due diligence and cooperation with tax authorities and tax fulfilment according to value creation and economic substance.

This responsible tax behaviour is aligned with the values and legacy of CaixaBank, a company tightly committed to contribute to sustainable development and socioeconomic progress in those communities where it operates.

Access to CaixaBank’s Tax Strategy

Access to the 2015 Total Tax Contribution of the CaixaBank Group

All employees have to preserve the confidentiality of the personal details of customers, suppliers and collaborators.

For individuals, it is done in strict compliance with the Data Protection Act, an obligation included in a security protocol that must be complied with. In addition, the files that contain confidential data are entered by CaixaBank in the General Registry of Data Protection.

 

The employees of CaixaBank collaborate discreetly, but actively, in prevention of money laundering and receive training courses on their responsibilities in the question.

Further information

 

The entity has a Transparency Committee to ensure products are marketed appropriately. This body determines all transparency-related aspects of the design and marketing of financial instruments, banking products and savings and investment plans.

CaixaBank also has a Product Committee, which reports to the Transparency Committee. This committee is responsible for approving any new products or services designed and/or marketed by the entity, subsequent to analysing the characteristics of each product, any associated risks and compliance with customer protection and transparency rules.

The entity is also a voluntary member of the Association for Commercial Self-Regulation which promotes best advertising practices.

MiFID Regulation (in Spanish)

Access to Autocontrol